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Desktop Support Specialist

2 months ago

Corning, United States Compunnel Inc. Full time

JOB DESCRIPTION:

  • Minimum of one year IT Desktop support or Service Desk required. Minimum of HS Diploma.
  • Workers will be installing security patches on lab machines to update them and bring them into compliance.


Scope/Purpose:

  • This position will be aligned with Computing Systems & Application Support and IT teams.
  • The primary responsibilities will be managing vulnerability patching of selected Lab Systems, communicating with lab owners, and technical staff; to record and update configuration management database.
  • The candidate will be expected to attend daily update meetings, align to a schedule and troubleshoot issues as they arise.
  • Project may include upgrading legacy Windows systems to the current Client's Version, as well.


Responsibilities and Requirements:

  • Active Directory Administration
  • Familiarity with cloud applications (Microsoft and 3rd party)
  • Remediating/minimizing anti-virus threats
  • Imaging and deployment server utilization
  • Asset lifecycle management skills
  • Installation/configuration of various software packages
  • Installation/configuration of Security Software
  • ServiceNow (ticket management) utilization
  • Inventory management.


Additional responsibilities may include:

  • Documentation (records) management
  • Vendor engagement (as needed)
  • Project interaction/participation
  • Customer scheduling/follow-ups
  • Cross-team interaction and collaboration
  • Prioritizes duties and works on several tasks simultaneously
  • Demonstrates flexibility and willingness to change priorities at a moment’s notice.


Requirements:

  • Proficient in time management and task prioritization
  • Advanced Level of English Language
  • Effective organization and planning skills, with ability to handle changing priorities
  • Excellent communication and interpersonal skills
  • Must be a self-starter, able to work in team environment and motivate others.


Desired Skills:

  • Hardware/software installation, troubleshooting and support
  • Active Directory administration
  • Experience imaging and working with deployment server(s)
  • Basic knowledge management.