IT Support Specialist

2 months ago


Corning, New York, United States Smart IMS Full time
Job Title: Systems/Helpdesk Analyst

Location: Sullivan Park, NY

Duration: Long Term

Key Responsibilities:

  • Active Directory Administration
  • Familiarity with cloud applications (Microsoft and 3rd party)
  • Remediating/minimizing anti-virus threats
  • Imaging and deployment server utilization
  • Asset lifecycle management skills
  • Installation/configuration of various software packages
  • Installation/configuration of Security Software
  • ServiceNow (ticket management) utilization
  • Inventory management
  • Additional Responsibilities:
    • Documentation (records) management
    • Vendor engagement (as needed)
    • Project interaction/participation
    • Customer scheduling/follow-ups
    • Cross-team interaction and collaboration
    • Prioritizes duties and works on several tasks simultaneously
    • Demonstrates flexibility and willingness to change priorities at a moment's notice

Requirements:

  • 2 plus experience
  • Proficient in time management and task prioritization
  • Advanced Level of English Language
  • Effective organization and planning skills, with ability to handle changing priorities
  • Excellent communication and interpersonal skills
  • Must be a self-starter, able to work in team environment and motivate others
  • Hardware/software installation, troubleshooting and support
  • Active Directory administration
  • Experience imaging and working with deployment server(s)
  • Basic knowledge management

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