IT Support Tech
2 months ago
Location: 22580 Olivewood Ave, Suite A, Corning, CA, 96021, United States Base Pay: $22.69 - $28.94 / Hour Job Category: IT Employee Type: Non-Exempt Contact information Name: HR Email: hr@paskenta.org Description Native Preference in hiring is given to qualified enrolled members of Paskenta Band of Nomlaki Indians and Native Americans in accordance with the Bands Preference Policy, Chapter 1-715 of the Paskenta Band of Nomlaki Indians Tribal Policies). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage. POSITION SUMMARY Under the direction and guidance of the I.T. Manager, the I.T. Support Technician is responsible for providing first-line remote technical assistance and support related to computer systems, hardware, or software over phone, email, and remote desktop services. Responds to queries, runs diagnostic programs, troubleshoots, and isolates problems, and determines and implements a solution. Forwards issues requiring site visits or more in-depth technical troubleshooting to Manager. This position provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Tribal Government, Gaming and Commission. DUTIES and RESPONSIBILITIES Provides user support and resolves problems, ensuring end user satisfaction. Modifies configurations, utilities, software default settings, etc. for the local workstation. Utilizes and maintains the help desk tracking software. Documentation of new hardware implementation. Installs, tests and configures new workstations, peripheral equipment and software. Maintains inventory of all equipment, software, and software licenses. Reports issues for escalation. Conducts network orientation for new employees. Manages PC setup and deployment for employees using standard hardware, images, and software. Assign users and computers to proper groups in Active Directory. Performs PC maintenance, upgrades, and configurations. Ability to function effectively in a fast-paced environment. Good verbal and written communication skills. Help with smartphones and other messaging devices - iPhone, Android, etc. Responsible for administration and internal support of the agency PCs, printers, servers, and related equipment. Attend regularly scheduled department meetings. Provide onsite and remote support. Flex schedule to accommodate maintenance, upgrades, or system change overs as to not impair daily operations or duties of systems or personnel. Other duties as assigned. MINIMUM QUALIFICATIONS An Associate degree from an accredited college or university in Computer Science or another related field. Must have 4 years of relevant technical and support experience. Systems Administration/System Engineer on the job experience, certification in Microsoft (Exchange, MS SQLServer) as well as other specific systems preferred. Demonstrated experience with standard software applications, including MS Office, Windows familiarity, certification a plus. Must be willing to travel within the Tribe. Must have a valid California Drivers License and be insurable by the Tribe. High level of organizational skills, and ability to communicate effectively. Demonstrated high level of time management skills and efficiency in office procedures. High level of ability to act independently but maintain effective level of communication. Demonstrated advanced computer literacy, including proficiency in Microsoft Office software skills. Excellent command of English language, spelling, grammar, and punctuation. Very strong interpersonal and effective communication skills, both written and verbal Local travel is occasionally required. Travel outside of the state is infrequently required. Typical travel time is generally less than a week. Must successfully complete a pre-employment drug screen and background investigation. BACKGROUND CHECK REQUIREMENTS Pre-employment Drug Testing and a Department of Justice Fingerprinting clearance through Federal, State and Child Abuse Index is a contingency for an offer of employment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop. The employee must occasionally lift and/or move up to 25 pounds. Position may require exertion up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT Work is performed in an office setting. The noise level in the work environment is usually low to moderate. This job routinely uses standard office equipment such as computers, telephones, photocopiers, and fax machines. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment with Paskenta Band of Nomlaki Indians is voluntarily entered. All PBNI personnel are employed on an at-will basis. At-will employment may be terminated with or without cause, and with or without notice at any time by the employee or by PBNI. No manager, supervisor, or employee of the organization has any authority to enter into an agreement for employment for any specified period or to make an agreement for employment other than at-will terms. The job description does not constitute an employment agreement between Paskenta Band of Nomlaki Indians and employee and is subject to change by the Paskenta Band of Nomlaki Indians.
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