IT Support Specialist

10 hours ago


Corning, New York, United States Smart IMS Full time
Job Title: Systems/Helpdesk Analyst

At Smart IMS, we are seeking a highly skilled Systems/Helpdesk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Responsibilities:
  • Active Directory administration and management
  • Familiarity with cloud applications, including Microsoft and 3rd party solutions
  • Remediating and minimizing anti-virus threats to ensure a secure IT environment
  • Imaging and deployment server utilization for efficient IT operations
  • Asset lifecycle management to ensure accurate inventory and tracking
  • Installation and configuration of various software packages and security software
  • ServiceNow ticket management to ensure timely and effective issue resolution
  • Inventory management to maintain accurate records of IT assets
Additional Responsibilities:
  • Documentation management to maintain accurate records of IT activities
  • Vendor engagement and communication to ensure smooth IT operations
  • Project participation and collaboration to drive IT initiatives
  • Customer scheduling and follow-ups to ensure timely issue resolution
  • Cross-team interaction and collaboration to drive business outcomes
  • Prioritization of duties and tasks to ensure efficient IT operations
  • Demonstrated flexibility and willingness to adapt to changing priorities
Requirements:
  • Minimum 2 years of experience in IT support and administration
  • Proficient in time management and task prioritization
  • Advanced level of English language proficiency
  • Effective organization and planning skills to handle changing priorities
  • Excellent communication and interpersonal skills to interact with colleagues and customers
  • Self-starter with ability to work in a team environment and motivate others
  • Hardware and software installation, troubleshooting, and support
  • Active Directory administration and experience with imaging and deployment servers
  • Basic knowledge management to maintain accurate records of IT activities


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