IT Support Specialist
10 hours ago
At Smart IMS, we are seeking a highly skilled Systems/Helpdesk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.
Responsibilities:- Active Directory administration and management
- Familiarity with cloud applications, including Microsoft and 3rd party solutions
- Remediating and minimizing anti-virus threats to ensure a secure IT environment
- Imaging and deployment server utilization for efficient IT operations
- Asset lifecycle management to ensure accurate inventory and tracking
- Installation and configuration of various software packages and security software
- ServiceNow ticket management to ensure timely and effective issue resolution
- Inventory management to maintain accurate records of IT assets
- Documentation management to maintain accurate records of IT activities
- Vendor engagement and communication to ensure smooth IT operations
- Project participation and collaboration to drive IT initiatives
- Customer scheduling and follow-ups to ensure timely issue resolution
- Cross-team interaction and collaboration to drive business outcomes
- Prioritization of duties and tasks to ensure efficient IT operations
- Demonstrated flexibility and willingness to adapt to changing priorities
- Minimum 2 years of experience in IT support and administration
- Proficient in time management and task prioritization
- Advanced level of English language proficiency
- Effective organization and planning skills to handle changing priorities
- Excellent communication and interpersonal skills to interact with colleagues and customers
- Self-starter with ability to work in a team environment and motivate others
- Hardware and software installation, troubleshooting, and support
- Active Directory administration and experience with imaging and deployment servers
- Basic knowledge management to maintain accurate records of IT activities
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