IT Support Specialist

1 month ago

Corning, California, United States Paskenta Band of Nomlaki Indians Full time

Job Summary

As an IT Support Technician with the Paskenta Band of Nomlaki Indians, you will be responsible for providing first-line technical assistance and support related to computer systems, hardware, or software over phone, email, and remote desktop services. You will respond to queries, run diagnostic programs, troubleshoot, and isolate problems, and determine and implement a solution. You will also maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Tribal Government, Gaming and Commission.

Key Responsibilities

Provides user support and resolves problems, ensuring end user satisfaction.
Modifies configurations, utilities, software default settings, etc. for the local workstation.
Utilizes and maintains the help desk tracking software.
Documentation of new hardware implementation.
Installs, tests and configures new workstations, peripheral equipment and software.
Maintains inventory of all equipment, software, and software licenses.
Reports issues for escalation.
Conducts network orientation for new employees.
Manages PC setup and deployment for employees using standard hardware, images, and software.
Assign users and computers to proper groups in Active Directory.
Performs PC maintenance, upgrades, and configurations.
Ability to function effectively in a fast-paced environment.
Good verbal and written communication skills.
Help with smartphones and other messaging devices - iPhone, Android, etc.
Responsible for administration and internal support of the agency PCs, printers, servers, and related equipment.
Attend regularly scheduled department meetings.
Provide onsite and remote support.
Flex schedule to accommodate maintenance, upgrades, or system change overs as to not impair daily operations or duties of systems or personnel.
Other duties as assigned.

Requirements

An Associate degree from an accredited college or university in Computer Science or another related field.
Must have 4 years of relevant technical and support experience.
Systems Administration/System Engineer on the job experience, certification in Microsoft (Exchange, MS SQLServer) as well as other specific systems preferred.
Demonstrated experience with standard software applications, including MS Office, Windows familiarity, certification a plus.
Must be willing to travel within the Tribe.
Must have a valid California Drivers License and be insurable by the Tribe.
High level of organizational skills, and ability to communicate effectively.
Demonstrated high level of time management skills and efficiency in office procedures.
High level of ability to act independently but maintain effective level of communication.
Demonstrated advanced computer literacy, including proficiency in Microsoft Office software skills.
Excellent command of English language, spelling, grammar, and punctuation.
Very strong interpersonal and effective communication skills, both written and verbal

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