Customer Service Representative

4 days ago


Charleston, United States Coforge Full time

Job Title: Customer Service Representative

Skills: Customer Service and Communication

Experience: 1 Years +

Location: Charleston, WV


We at Coforge are hiring Customer Service Representative with the following skillset:


JOB SUMMARY


The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.


Duties include, but are not limited to:


  • Promoting and/saving products and services.
  • Providing an excellent customer experience via phone.
  • Negotiating and completing save/service order requests from customers.
  • Working with customers patiently, tactfully, and efficiently.
  • Accurately informing customers of various fees and adjustments.
  • Providing options to the customer based on product and service needs.
  • Active listening skills.
  • Ability to follow tactical call flows to optimize the customer experience.


MINIMUM REQUIREMENTS


  • Outstanding Customer Service skills.
  • Excellent skills in the following areas: Communication, Interpersonal, Analytical, Problem Solving.
  • Basic math skills, data entry skills, and sales aptitude.
  • Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
  • Ability to multitask in a fast-paced environment.


PREFERENCES


  • Previous Customer Service experience in a high volume.
  • 2+ years of Call Center experience or equivalent required.
  • High school diploma or the equivalent.
  • 18 Years of age or older.


Please send the updated resume to Venkata.Harsha@coforge.com



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