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Customer Service Representative

2 months ago

Charleston, West Virginia, United States HomeTeam Pest Defense Full time
{"title": "Customer Service Representative", "description": "Deliver Exceptional Customer Experiences

At HomeTeam Pest Defense, we prioritize our customers' satisfaction. As a Customer Service Representative, you will be the face of our company, providing top-notch support to our clients. Your goal is to resolve issues efficiently, ensure customer satisfaction, and build long-term relationships.

Key Responsibilities:
  • Provide timely and effective solutions to customer inquiries and concerns
  • Communicate clearly and professionally with internal and external customers
  • Process customer transactions, including scheduling services and handling billing inquiries
  • Escalate complex issues to management as needed
  • Collaborate with internal teams to resolve customer issues
What We Offer:
  • Competitive hourly rate of $17
  • Off-weekends
  • Comprehensive benefits package, including medical, dental, and vision
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • Opportunities for professional growth and advancement
Requirements:
  • 1 year of previous customer service experience
  • Basic computer skills and knowledge of company telephone features
  • High school diploma or equivalent required

HomeTeam Pest Defense is an Equal Opportunity Employer and welcomes applications from qualified candidates with diverse backgrounds and experiences.", "lang_code": "en-US"}