Technical Customer Service Manager

2 weeks ago

Santa Clara, United States Mimosa Full time

Founded in the heart of Silicon Valley in 2012, Mimosa Networks has been a trailblazer in wireless broadband innovation. In 2023, we strengthened our commitment to transforming global connectivity by becoming a wholly-owned subsidiary of Radisys Corporation. This partnership has enabled us to push the boundaries of wireless technology even further, delivering cutting-edge solutions that connect the world more efficiently and effectively than ever before.


At Mimosa, we are redefining internet access for people worldwide with our innovative wireless technology. Our mission goes beyond simply connecting more people to the internet; we are driven by a passion to enhance the quality of those connections, making them better, faster, and more reliable.


As a pioneering force in wireless broadband solutions, Mimosa Networks offers service providers a cost-effective alternative to traditional fiber for reaching both dense urban areas and hard-to-reach rural locations. Our advanced access, backhaul, and client solutions, designed for hybrid fiber-wireless architectures, support both point-to-point and point-to-multipoint connections across diverse applications, including high-speed internet for residential and business use, surveillance, public safety, education, and hospitality networking. By maximizing spectral efficiency, our technology allows for the efficient and reliable sharing of scarce spectrum resources across multiple networks, setting new standards for cost-effective, high-performance connectivity.


Mimosa is seeking a Technical Customer Service Manager. This position will have responsibility for our global technical support and delivery team, located in the US, South America, and Turkey. Focusing on supporting Mimosa’s global deployments with some of the world’s largest telecom companies and enterprise customers.


Duties and Responsibilities

  • Manage and develop a globally diverse team of technical support engineers.
  • Responsible for technical customer support resource planning to ensure we are available 24/7.
  • Work daily with the Team and internal stakeholders on the management of support tickets, backlogs, and customer escalations.
  • Responsible for the management of customer technical support dashboards and metrics.
  • Prepare support analytics and present to internal stakeholders and customer meetings as required.
  • Work closely with Engineering, Product Management and Supply Operations to proactively prevent and resolve customer escalations.


Required Experience and Skills


  • Bachelor’s degree in computer science or a related field, or the equivalent work experience.
  • 7 + years customer service, technical and delivery support.
  • Experience with broadband/fixed wireless access technology is recommended, but not required.
  • Prior management experience leading a team of technical support engineers.
  • Proven track record in a fast-paced, dynamic environment.
  • Proven self-starter with critical thinking skills, out of the box thinker and continuous learner.
  • Excellent project management skills with ability to manage multiple projects.
  • Superb verbal and written communication skills with all levels within an organization.
  • Must be comfortable rolling up their sleeves and participating wherever needed.
  • Microsoft Office Suite. Must have strong Excel skills.
  • Travel up to 10%.


EEO/AAP

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


Compensation

The expected annual pay range is $117,000 to $199,000. Exact compensation may vary based on skills, experience, and location.


Other

This position requires a criminal history background check. Only job-related convictions will be considered and will not automatically disqualify the applicant from employment. A drug screen will also be administered.

  • Technical Customer Service Manager

    2 weeks ago

    Santa Clara, United States Mimosa Full time

    Founded in the heart of Silicon Valley in 2012, Mimosa Networks has been a trailblazer in wireless broadband innovation. In 2023, we strengthened our commitment to transforming global connectivity by becoming a wholly-owned subsidiary of Radisys Corporation. This partnership has enabled us to push the boundaries of wireless technology even further,...

  • Senior Customer Technical Program Manager

    7 days ago

    Santa Clara, California, United States NVIDIA Full time

    Job SummaryNVIDIA is a leader in the technology industry, known for its innovative and forward-thinking approach. We are committed to fostering a diverse and inclusive work environment and are proud to be an equal opportunity employer.Key Responsibilities:Lead technical engagements and program execution with major customers - Cloud Service Providers.Design,...

  • Service Management Technical Support Specialist

    1 week ago

    Santa Clara, California, United States Russell Tobin Full time

    Position OverviewWe are seeking a qualified Technical Support Engineer - Service Management to join our team.Contract Duration: 12 months (with a strong possibility of extension)Compensation: $40-45/hour on W2 (Based on Experience)Work Arrangement: Hybrid role: onsite 2-3 days per weekKey ResponsibilitiesDemonstrated expertise in troubleshooting complex...

  • Technical Program Manager for Cloud Service Providers

    1 week ago

    Santa Clara, California, United States NVIDIA Full time

    Job SummaryNVIDIA is a leader in the technology industry, known for its innovative and forward-thinking approach. We are committed to fostering a diverse and inclusive work environment and are proud to be an equal opportunity employer.Key Responsibilities:Lead technical engagements and program execution with major customers - Cloud Service Providers.Design,...

  • Head of Portfolio Management for Customer Services

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Company Overview Palo Alto Networks is dedicated to our mission: To be the trusted cybersecurity partner, safeguarding our digital existence. We envision a world where each day is safer and more secure than the last. Achieving these ambitious goals is challenging, but we are committed to innovation and disruption in the cybersecurity landscape. We seek...

  • Head of Customer Services Program Management

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Company Overview Palo Alto Networks is driven by a singular mission: To be the trusted cybersecurity partner, safeguarding our digital existence. We envision a world where each day is more secure than the last. Achieving these ambitious goals is no small feat, but we thrive on challenges. We are a company founded on the principles of innovation and...

  • Technical Marketing Manager

    3 weeks ago

    Santa Clara, United States Caspian Staffing Inc. Full time

    Summary of the PositionSeeking an experienced Technical Marketing Manager with a strong technical background in high-speed IPs and SoC platforms, combined with marketing expertise. The role involves developing and executing marketing strategies for semiconductor platforms and high-speed IP solutions, driving customer engagement, and supporting sales.Key...

  • Customer Service Manager

    5 days ago

    Santa Clara, California, United States HCL Technologies Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Customer Service Manager to join our team at HCL Technologies. As a key member of our service delivery team, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Quality and Compliance: Ensure that all service delivery...

  • Customer Support Specialist for Technical Solutions

    2 weeks ago

    Santa Clara, California, United States MapR Technologies Full time

    Company Overview: MapR Technologies is a leading provider of innovative data platforms tailored for AI and Analytics. Our mission is to empower enterprises to seamlessly integrate analytics into their operations, driving revenue growth, cost reduction, and risk management. We tackle the intricate data challenges associated with high-scale and...

  • Head of Global Customer Services Portfolio Management

    1 week ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job OverviewCompany OverviewPalo Alto Networks is dedicated to our mission of being the cybersecurity partner of choice, ensuring the safety of our digital lives.VisionWe envision a world where each day is more secure than the last. Our foundation is built on challenging the norm and seeking innovators who are passionate about shaping the future of...

  • Senior Technical Partnership Manager

    1 week ago

    Santa Clara, California, United States Flexton Inc. Full time

    About the Role:We are seeking a highly skilled Senior Technical Partnership Manager to join our team at Flexton Inc. as a Technical Partnership Lead. This role will be responsible for leading our partnership efforts with implementation partners, ensuring successful execution of projects at client sites, and driving business growth through strategic...

  • Customer Fulfillment Manager

    4 weeks ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionThe Customer Fulfillment Manager (CFM) is responsible for serving as a liaison between Customers, Sales, Customer Success, and Services & Support functions.  Primary duties will focus on the delivery of Support and Service elements to assigned strategic accounts in the Enterprise and Mid Market customer base, ensuring we are...

  • Customer Fulfillment Manager

    3 weeks ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Sr Technical Product Manager

    5 days ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionYour CareerAs a Technical Product Manager, you will play a critical role in product research by building and maintaining our Cloud Attack Defends Lab, which serves as a robust testing environment to evaluate the features of our products. You will be responsible for researching and understanding various cloud attack vectors, simulating...

  • Customer Success Operations Manager

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Position OverviewThe Customer Fulfillment Manager (CFM) acts as a crucial link between Clients, Sales, Customer Success, and Service & Support divisions. The primary focus is on delivering Support and Service components to designated strategic accounts within the Enterprise and Mid-Market sectors, ensuring alignment with Client expectations and security...

  • Technical Support Associate Manager

    2 weeks ago

    Santa Clara, California, United States HCL Technologies Full time

    Job Overview: HCL Technologies is on the lookout for a proactive, skilled, and customer-oriented professional to become a part of our Service Desk team. This position involves providing technical assistance and support to ensure seamless operations within the organization. The role offers a unique opportunity to collaborate with both local and global teams...

  • Sr Technical Product Manager

    7 days ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Technical Project Manager

    3 months ago

    Santa Clara, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionPosition: Technical Project ManagerLocation: Santa Clara, CA (Onsite) Duration: 12 MonthsSkills and Qualifications:Extensive experience as a Software Developer or DevOps Engineer.Proficiency in managing an On-Premises environment, including:Network switches, Firewalls, Active Directory, ESXI, Virtual machines.Orchestration...

  • Customer Service Representative

    1 month ago

    Santa Clara, United States Indicate Technologies Inc. Full time

    Job DescriptionJob Description We are seeking reliable support personnel About Us: Indicate Technologies Inc. is uniquely positioned to address the high technology markets of the Western United States in the field of precision dimensional metrology and 3D printing. Celebrating our 20th anniversary, Indicate Technologies is experiencing success and growth....

  • Program Manager

    7 days ago

    Santa Clara, United States Tech Observer Full time

    Title : Program Manager - TechnicalLocation : Santa Clara, CA office (4 days onsite, 1 day remote)Duration : 6 months contract high possibility of extensionUSC or GCH candidatesW2 Contract Responsibilities: Plan and execute hardware deployment strategies.Collaborate with cross function engineering teams including software developers, system test, mechanical,...