Client Support Coordinator
3 weeks ago
Job Description:
WHY CHOOSE US?As one of the nation‘s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women‘s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.At the American Red Cross, your uniqueness can shineWHAT YOU NEED TO KNOW (Job Overview): Identify, investigate, and retrieve suspect products, donor deferrals, abnormal or unexpected test results, manufacturing issues, and notifications from other sources. Gain control of suspect products when indicated. Advise regions, consignees, and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail systems.Respond to requests from regions and hospitals concerning bacterial contamination of components. Maintain Blood Services records under ARCBS directives and FDA, state, and federal regulations. Research donor records to retrieve the requested information. Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety.
We are seeking a Donor & Client Support Coordinator II. for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273 Shift Information: 1st Shift, Sunday - Thursday, 7am -3:30pm. Pay Information: The salary for this position is $19.86/ hr. + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)
Responsibilities
1. Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.
2. Supports the timely management of product level investigation under ARC inventory.
3. Coordinate the identification, control, notification and retrieval of suspect products.
4. Identify suspect products by reviewing donor deferral records
5. Perform retrieval activities related to product complaints including bacterial detection cases.
6. May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.
7. May assist with donor reentry and reinstatement.
Scope
Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.
Qualifications
Education: High School or equivalent required. Associate‘s/Bachelor‘s degree in a science or health care field is preferred.
Experience: Minimum 3 years of related experience in blood banking/ collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.
Management Experience: N/A
Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
Travel: N/A
*Combination of candidate‘s education and general experience satisfies requirements so long as the total years equate to description‘s minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements
The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
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