Client Support Liaison
7 days ago
At ScentAir, our mission is to provide unparalleled scent marketing solutions and exceptional customer service, empowering businesses to create lasting connections with their customers.
Job Description:This Client Support Liaison role involves being the primary point of contact for our clients, ensuring timely and professional communication, addressing customer issues efficiently, and collaborating with internal teams to deliver a seamless experience.
Key Tasks:- Manage customer inquiries and concerns via phone, email, and chat
- Resolve customer issues promptly, escalating complex cases when necessary
- Assist customers with orders, product changes, and billing inquiries
- Collaborate with internal teams to ensure a cohesive customer experience
- 1-3 years of experience in customer care or support; experience in B2B customer service or scent marketing industry is a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a focus on efficiency and effectiveness
- Familiarity with CRM software, Microsoft Office Suite, and adaptability to learn new tools
A competitive salary of $55,000 - $70,000 per year, opportunities for career growth and development, and a chance to be part of a company that prioritizes customer satisfaction and employee well-being.
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