Customer Support Specialist

2 months ago

Seattle, United States 24 Seven Talent Full time
  • $22/hr + benefits on W2
  • Onsite in Seattle, WA
  • 8+ month contract with likely extension/conversion


Our client is a leading, U.S-based luxury retailer They are seeking a Customer Support professional to provide a unique customer service experience through multiple channels of communication (i.e. phone, chat, and e-mail).


Responsibilities include providing website technical support to customers by researching and answering questions; troubleshooting and opening service tickets on website problems; technical support to our Work at Home and in house agents; communicate with customers regarding order issues. Personalizing customer interaction with complete resolution and ensuring customer satisfaction.


Responsibilities:

  • Personalize and relate to the customer in a way that signifies their importance as an individual.
  • Provides answers to customer by identifying problems, researching answers, while guiding customers through the corrective steps, notifying internal departments of issues and provide clarifying examples.
  • Resetting passwords.
  • Simultaneously navigate multiple software applications and technologies to service customers.
  • Resolve customer service inquiries, such as assisting customers with exchanges and replacement orders, process customer financial adjustments, order tracking and locating merchandise.
  • Provide customers with critical product information that ensures the proper fit and customer satisfaction.
  • Suggest alternative items to customer for unavailable merchandise.
  • Follow through on customer commitments in a timely manner; exceeding customer expectations, with a strong sense of ownership.
  • Accurately assess situations through customer queues to properly resolve their needs.
  • Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate.
  • Accountable to meet service level standards.
  • Work with multiple teams and departments in an effort to resolve customer issues.
  • Research and document order issues within the system as well as resolve internal alerts.
  • Contact customers for order issues, i.e.: backorders, cancels, delays.
  • Other tasks as needed.


Behavioral:

  • Reliability is very important to the success of the position. Outstanding attendance is critical.
  • Excellent customer service skills with a high level of professionalism and fosters effective communication by utilizing active listening, verbal and written skills.
  • Demonstrate a commitment to teamwork through relationship-building and collaboration.
  • Deliver productivity through the efficient use of time and a commitment to strong results.
  • Develop rapport quickly and maintain good customer relationships both internally and externally.
  • Possess integrity with a strong sense of confidentiality to protect customers, fellow employees, and manager’s propriety information.
  • Exhibits energy, enthusiasm and can learn and adapt quickly in a challenging, fast-paced environment


Interested? Apply today

  • Customer Support Specialist

    1 month ago

    Seattle, Washington, United States Outgo Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Support Representative & Collections Specialist to join our team at Outgo. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, mitigating outstanding customer debt, and fostering a positive relationship between our customers and our...

  • Customer Support Specialist

    4 weeks ago

    Seattle, Washington, United States ABC Legal Services Full time

    About ABC Legal ServicesWe are a leading provider of filing services for legal documents, with a strong presence across the United States. Our team of experts is dedicated to delivering exceptional customer service and support.Job OverviewThis is a full-time, on-site position in our Seattle headquarters office. As an International Specialist, you will be...

  • B2B Customer Support Specialist

    2 months ago

    Seattle, Washington, United States PACE Staffing Network Full time

    Stable Opportunity for a B2B Customer Support SpecialistAbout the Company:PACE Staffing Network is a woman-owned staffing company serving clients in the Puget Sound region for over 45 years. We specialize in placing temporary, contract, and direct hire positions in various fields, including administrative support, project management, healthcare, accounting,...

  • Customer Support Specialist

    3 weeks ago

    Seattle, Washington, United States Outgo Full time

    About the RoleWe are seeking a dedicated and empathetic Customer Support Representative & Collections Specialist to join our team at Outgo. In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback.Key ResponsibilitiesHandle incoming customer queries through various channels,...

  • Customer Support Specialist

    3 weeks ago

    Seattle, Washington, United States ABC Legal Services Full time

    About ABC Legal ServicesWe are a national leader in filing service of legal documents, proud to be a team of 350 with offices across the country. Our headquarters is in Seattle, where we've been successful in this unique business for over 30 years.Job OverviewThe International Specialist is a full-time, on-site position in our Seattle HQ office. This role...

  • Customer Support Representative

    2 months ago

    Seattle, Washington, United States Outgo Full time

    About OutgoWe're a fintech company revolutionizing money management for trucking companies. Our platform, Outgo, handles invoicing, accounting, factoring, and banking in one place, helping carriers save money and grow their business.Job Title: Customer Support Representative & Collections SpecialistWe're seeking a dedicated and empathetic Customer Support...

  • Customer Support Representative

    2 weeks ago

    Seattle, Washington, United States Trupanion Full time

    Customer Support SpecialistAt Trupanion, we're looking for a Customer Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key Responsibilities:Provide top-notch...

  • Customer Support Representative

    4 weeks ago

    Seattle, Washington, United States Outgo Full time

    About the Role:We are seeking a dedicated and empathetic Customer Support Representative & Collections Specialist to join our team at Outgo, a fintech platform revolutionizing money management for trucking companies.In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback....

  • Customer Support Representative

    3 weeks ago

    Seattle, Washington, United States Outgo Full time

    About the Role:We are seeking a dedicated and empathetic Customer Support Representative & Collections Specialist to join our team at Outgo.In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback.You will also maintain customer collection efforts and metrics, ensuring...

  • Client Billing Specialist

    2 weeks ago

    Seattle, Washington, United States Mindful Support Services Full time

    About the RoleThe Billing Specialist is a key member of our team, responsible for accurate and timely billing of insurance claims, management of payments, and customer service with our clients and providers.We are seeking a highly organized and detail-oriented individual to join our team as a Billing Specialist. In this role, you will be responsible for...

  • Technical Support Specialist

    3 weeks ago

    Seattle, Washington, United States ScreenPal Full time

    Job Title: Technical Support SpecialistScreenPal is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and service to our users.Job SummaryWe are looking for a highly skilled and motivated Technical Support Specialist to join our team. The...

  • IT Support Specialist

    3 weeks ago

    Seattle, Washington, United States UnCruise Adventures Full time

    Job Title: IT Support SpecialistUnCruise Adventures is seeking an IT Support Specialist to provide technical support to our corporate and remote vessel teams. As a key member of our IT team, you will be responsible for troubleshooting and resolving technical issues related to desktop computers, laptops, printers, and other peripherals. You will also provide...

  • Technical Support Specialist

    2 weeks ago

    Seattle, Washington, United States Labelmaster Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Labelmaster. As a Technical Support Specialist, you will provide exceptional support to our customers, ensuring they receive the best possible experience with our software products and services.Key Responsibilities:Provide technical support...

  • Customer Support Specialist

    2 months ago

    Seattle, United States 24 Seven Talent Full time

    $22/hr + benefits on W2Onsite in Seattle, WA8+ month contract with likely extension/conversionOur client is a leading, U.S-based luxury retailer! They are seeking a Customer Support professional to provide a unique customer service experience through multiple channels of communication (i.e. phone, chat, and e-mail). Responsibilities include providing website...

  • Support Specialist

    2 weeks ago

    Seattle, Washington, United States Oracle Full time

    Job Summary:Oracle is seeking a highly skilled Support Specialist to join our team. As a Support Specialist, you will be responsible for providing technical support and service to our customers, ensuring that their needs are met and their issues are resolved in a timely and efficient manner.Key Responsibilities:Provide technical support and service to...

  • Customer Support Representative

    2 weeks ago

    Seattle, Washington, United States ABC Legal Services Full time

    About ABC Legal ServicesABC Legal Services is a national leader in filing service of legal documents, with a team of 350 professionals across the country. We're proud to be a growing company, and we're looking for talented new team members to support our growth and solve exciting challenges.Job OverviewThe International Specialist plays a critical role in...

  • IT Support Specialist

    2 weeks ago

    Seattle, Washington, United States HIKINEX Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at HIKINEX. As an IT Support Specialist, you will be responsible for providing remote and on-site technical support to our managed services customers. This role involves troubleshooting and resolving technical issues related to workstations, servers, cloud services, printers,...

  • Clinical Support Specialist

    3 weeks ago

    Seattle, Washington, United States Stryker Full time

    Job Summary:We are seeking a highly skilled Clinical Support Specialist to join our team at Stryker. As a Clinical Support Specialist, you will provide clinical and technical support to end users, provide on-site guidance and assistance during surgical procedures, and lead continuous account growth by working with key hospital staff, thought leaders, and...

  • Technical Support Specialist

    2 weeks ago

    Seattle, Washington, United States ScreenPal Full time

    ScreenPal is a leading SaaS provider helping education and business organizations learn and communicate more effectively. We are currently looking for an experienced customer service and support specialist to join our team. This position is important to advance our mission to enable everyone, everywhere to easily capture, share and experience video content....

  • Technical Support Specialist

    2 weeks ago

    Seattle, Washington, United States TurnPoint Technology Full time

    Job OverviewAt TurnPoint Technology, we are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and ensuring seamless customer experiences.Key ResponsibilitiesTechnical Support: Provide technical...