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Customer Support Engineer/Lead

2 months ago

Phoenix, United States Kokusai Semiconductor Equipment Corporation Full time

CUSTOMER SUPPORT ENGINEER LEAD - PHOENIX, AZ

REQ # 1006


Kokusai Semiconductor Equipment Corporation is a leading equipment and solutions provider in the semiconductor industry, with an established position as the top supplier of ultra-high efficiency thermal batch processing systems. Kokusai Semiconductor Equipment Corporation has extended its market positions in critical customer applications with enabling ALD, ASD, Diffusion, CVD, and treatment technologies. In doing so the company is positioned for unprecedented growth in a rapidly expanding industry. We’re looking for highly motivated individuals to join a dynamic team with the ability to shape the future.


Assists with hiring and training of team members. Oversees the daily workflow and scheduling of assigned team. This includes scheduling of vacation, alignment of overtime requests, and ensuring coverage is available when personnel are out of the office. Provides analysis for performance evaluations to management. Ensures necessary equipment and tools are available to the team. Collaborates with team to identify and implement improvements. Resolves conflicts among team members and engages with management when needed.


Provides technical support to customers on operations, preventative and corrective maintenance of all Kokusai product lines. Instructs customer in proper operation and maintenance of our equipment. Serves as a liaison with customer on technical or administrative matters for assigned project. Provides feedback to service, sales and technical support groups on customer’s needs and requests.


JOB REQUIREMENTS:


  • Always follows Kokusai & customer safety protocols and procedures.
  • Demonstrate outstanding customer service skills and always maintains professional behavior.
  • Completes assigned work in a timely manner and ahead of expectations.
  • Utilize KSEC administrative dB systems for ECN, parts and drawing discovery and usage with no assistance.
  • Demonstrates repeated initiative in self-study and continuous improvement in Kokusai equipment knowledge and maintenance skillsets (PM, CM, Customer service, safety).
  • Understands and applies advanced diagnostic techniques and the use of recommended documentation.
  • Demonstrate excellent troubleshooting skills on Kokusai equipment.
  • Demonstrated ability to create and present monthly training sessions to sustaining engineers.
  • Provides verifiable actionable feedback and suggestions to Kokusai management, technical support and training departments for improvement in procedures, operations and customer service.
  • Create BKM procedures for customer and KSEC use.
  • Assists junior co-workers with On-The- Job training (OJT).
  • Engages in and supports all site mandated and improvement projects.


MINIMUM QUALIFICATIONS:


EDUCATION: A.S. in related Electro/Mechanical or Electronic field or equivalent training with corresponding industry experience. B.S. Preferred.


EXPERIENCE: 

·      10+ years’ experience in Semiconductor field

·      Must have 1+ years inside TSMC fab working on equipment

·      Experience with Kokusai or other diffusion equipment a plus            


Additional Information

·      Travel: Yes, as needed,