Current jobs related to Customer Support Engineer/Lead - Phoenix - Kokusai Semiconductor Equipment Corporation
-
Customer Service Representative
3 weeks ago
Phoenix, United States Customer Labs Full timeWould you like to play a key role in supporting TrackMan's Support Team and our customers? Are you motivated, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team! As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and...
-
Lead Systems Support Engineer
4 days ago
Phoenix, Arizona, United States Schneider Electric Full timeOverview: The role involves delivering exceptional customer support through on-site installations, as well as managing the diagnosis, troubleshooting, servicing, and repair of intricate systems and equipment. The individual will assess and validate the operational quality of system components. The employee must possess the capability to guide clients in the...
-
Lead Systems Support Engineer
1 week ago
Phoenix, Arizona, United States Schneider Electric Full timeOverview: The role involves delivering exceptional customer support through on-site installations, as well as managing necessary diagnostics, troubleshooting, servicing, and repairing intricate equipment and systems. You will ensure the operational quality of system equipment is up to standard. The individual must possess the capability to guide clients in...
-
Lead Systems Support Engineer
1 week ago
Phoenix, Arizona, United States Schneider Electric Full timeOverview: As a pivotal member of our team, you will deliver exceptional customer support through on-site installations, while also managing the diagnosis, troubleshooting, servicing, and repair of intricate systems and equipment. You will be responsible for evaluating and approving the operational integrity of system components. Your role will involve...
-
Lead Systems Support Engineer
1 week ago
Phoenix, Arizona, United States Schneider Electric Full timeOverview: The role involves delivering exceptional customer assistance through on-site installations, while also managing the diagnosis, troubleshooting, servicing, and repair of intricate systems and equipment. Ensures operational quality of system components is verified and approved. The candidate must possess the capability to guide clients in the...
-
Customer Support
2 months ago
Phoenix, United States Chapter Medicare LLC Full time**Customer Support** Phoenix, AZ / Operations and Finance / Full-Time **Why We Exist** Every morning, 10,000 Americans wake up and begin their first day of retirement. Chapter is re-inventing the way that Americans transition into retirement, starting with Medicare. For most people, Medicare is boring, bureaucratic, and confusing. But it's important. If...
-
PDK customer support for Custom Layout
2 months ago
Phoenix, United States Intel Full timeJob ID: JR0182081 Job Category: Engineering Primary Location: Phoenix, AZ US Other Locations: US, California, Folsom;US, California, Santa Clara;US, Oregon, Hillsboro;US, Texas, Austin Job Type: Experienced Hire **PDK customer support for Custom Layout** **Job Description** This position is within the Design Enablement (DE) which is one of the key pillars...
-
Lead Customer Support Training Specialist
1 week ago
Phoenix, Arizona, United States Raintree Systems, Inc Full timeJob OverviewPosition: Senior Support Trainer & Knowledge LeadDepartment: Learning & Development & Client SupportA Senior Support Trainer & Knowledge Lead is essential in equipping support staff with the expertise and capabilities necessary to effectively address customer inquiries related to products.This position entails the design, implementation, and...
-
Lead Engineering Technician
4 weeks ago
Phoenix, United States Select Source International Full timeJob DescriptionJob DescriptionJob Title: Lead Engineering TechnicianDuration: 6 monthsLocation: Phoenix, AZPay Rate: $33.65/hr on W2Shift: 1st ShiftJob Details: -Be a part of a team that supports testing highly complex turbine engine products. The Electrical Services team is responsible for fabricating, maintaining, and testing electrical systems and...
-
Product Support Engineer
1 week ago
Phoenix, United States ASME Full timeASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of...
-
Banking Customer Support Specialist
4 days ago
Phoenix, Arizona, United States Collabera Full timeJob DescriptionClient: Financial ServicesPosition: Banking Customer Support SpecialistLocation: Remote/HybridDuration: Temporary with potential for permanent placementOverview:The role involves providing exceptional customer support in the banking sector. You will be responsible for addressing customer inquiries and resolving issues effectively. The position...
-
Lead Project Engineer
1 week ago
Phoenix, Arizona, United States Intelliswift Software Full timeSenior Project EngineerOverview:Intelliswift Software is seeking a highly skilled Senior Project Engineer to join our dynamic team. This role is essential in overseeing technical documentation and ensuring compliance with regulatory standards in collaboration with our Airworthiness division.Key Responsibilities:As a Senior Project Engineer, your primary...
-
Lead Software Engineer
1 week ago
Phoenix, Arizona, United States American Express Full timePosition OverviewAs a key member of our technology team, you will play a pivotal role in shaping the future of our customer-facing solutions. Your expertise will drive innovative approaches that enhance business value and customer engagement through strong architectural and user experience principles.Key ResponsibilitiesLead the design, development, testing,...
-
Onsite Support Engineer
1 week ago
Phoenix, Arizona, United States HIS Innovations Group Full timeAs an Onsite Support Engineer, you will play a crucial role in the installation and technical assistance of HIS Innovations Group's custom-designed integrated vacuum solutions. You will collaborate with a dedicated team to install and commission these solutions while ensuring exceptional customer service. Your responsibilities will also include integrating...
-
Customer Support Representative
2 months ago
Phoenix, United States Transact Campus Inc Full time**Customer Support Representative** ** Phoenix, AZ 3 days ago Be among the first 25 applicants** ** Welcome back** Sign in to save **Customer Support Representative** at **Transact Campus Inc**. **Client Support Representative** **The Opportunity:** Through transformative payments and credential-driven transactions and privileges, Transact partners with...
-
Engineering Project Lead
19 hours ago
Phoenix, Arizona, United States Raytheon Full timeAbout the RoleThis is a challenging and rewarding opportunity to join the Test Equipment Engineering team at Raytheon as a Senior Project Engineer. As a key member of the team, you will be responsible for leading the development and implementation of test equipment solutions for various Raytheon products.Key ResponsibilitiesDevelop and implement test...
-
Lead Control Systems Engineer
1 week ago
Phoenix, Arizona, United States Integrity PCB Design Inc Full timePosition OverviewImmediate Openings We are currently seeking skilled professionals to join our team as Lead Control Systems Engineers. In this pivotal role, you will oversee the engineering processes for control systems components or APU line replaceable units (LRUs). Your responsibilities will encompass design integration, test planning and execution, as...
-
Electrical Sales Support Engineer
1 week ago
Phoenix, Arizona, United States Vertiv Full timePosition Overview:The Inside Sales Engineer role is integral to our Electrical Reliability Services division. This position focuses on delivering sales and technical assistance to enhance our business operations. About Us:Vertiv is a leader in electrical engineering and testing, offering a wide range of maintenance, testing, and engineering solutions across...
-
Engineering Manager Project Lead
22 hours ago
Phoenix, Arizona, United States Constellation Energy Full timeCompany OverviewAs the nation's largest producer of clean, carbon-free energy, Constellation Energy is a company purposely built to meet the challenges of the climate crisis. With over a decade of leadership in clean energy production, we are growing our company and capabilities. Our mission is to accelerate the transition to a low-carbon or no-carbon power...
-
LEAD ENGINEER
1 month ago
Phoenix, United States Southwest Research Institute Full timeLEAD ENGINEER - SR. RESEARCH ENGINEER - Spacecraft Avionics Engineer 05-00207 Who We Are: We are a world-renowned supplier in advanced spacecraft avionics and payload processing solutions. Our state-of-the-art research and development center provides complete turn-key systems and solutions to meet the most demanding space applications. This position has the...
![Kokusai Semiconductor Equipment Corporation](https://media.trabajo.org/img/noimg.jpg)
Customer Support Engineer/Lead
2 months ago
CUSTOMER SUPPORT ENGINEER LEAD - PHOENIX, AZ
REQ # 1006
Kokusai Semiconductor Equipment Corporation is a leading equipment and solutions provider in the semiconductor industry, with an established position as the top supplier of ultra-high efficiency thermal batch processing systems. Kokusai Semiconductor Equipment Corporation has extended its market positions in critical customer applications with enabling ALD, ASD, Diffusion, CVD, and treatment technologies. In doing so the company is positioned for unprecedented growth in a rapidly expanding industry. We’re looking for highly motivated individuals to join a dynamic team with the ability to shape the future.
Assists with hiring and training of team members. Oversees the daily workflow and scheduling of assigned team. This includes scheduling of vacation, alignment of overtime requests, and ensuring coverage is available when personnel are out of the office. Provides analysis for performance evaluations to management. Ensures necessary equipment and tools are available to the team. Collaborates with team to identify and implement improvements. Resolves conflicts among team members and engages with management when needed.
Provides technical support to customers on operations, preventative and corrective maintenance of all Kokusai product lines. Instructs customer in proper operation and maintenance of our equipment. Serves as a liaison with customer on technical or administrative matters for assigned project. Provides feedback to service, sales and technical support groups on customer’s needs and requests.
JOB REQUIREMENTS:
- Always follows Kokusai & customer safety protocols and procedures.
- Demonstrate outstanding customer service skills and always maintains professional behavior.
- Completes assigned work in a timely manner and ahead of expectations.
- Utilize KSEC administrative dB systems for ECN, parts and drawing discovery and usage with no assistance.
- Demonstrates repeated initiative in self-study and continuous improvement in Kokusai equipment knowledge and maintenance skillsets (PM, CM, Customer service, safety).
- Understands and applies advanced diagnostic techniques and the use of recommended documentation.
- Demonstrate excellent troubleshooting skills on Kokusai equipment.
- Demonstrated ability to create and present monthly training sessions to sustaining engineers.
- Provides verifiable actionable feedback and suggestions to Kokusai management, technical support and training departments for improvement in procedures, operations and customer service.
- Create BKM procedures for customer and KSEC use.
- Assists junior co-workers with On-The- Job training (OJT).
- Engages in and supports all site mandated and improvement projects.
MINIMUM QUALIFICATIONS:
EDUCATION: A.S. in related Electro/Mechanical or Electronic field or equivalent training with corresponding industry experience. B.S. Preferred.
EXPERIENCE:
· 10+ years’ experience in Semiconductor field
· Must have 1+ years inside TSMC fab working on equipment
· Experience with Kokusai or other diffusion equipment a plus
Additional Information
· Travel: Yes, as needed,