Customer Support Representative
3 months ago
**Customer Support Representative**
** Phoenix, AZ 3 days ago Be among the first 25 applicants**
** Welcome back**
Sign in to save **Customer Support Representative** at **Transact Campus Inc**.
**Client Support Representative**
**The Opportunity:**
Through transformative payments and credential-driven transactions and privileges, Transact partners with institutions to help them make their student and family experience mobile-centric, personal and individualized, and completely connected all across campus. Our open enterprise-class cloud platform enables mission-critical capabilities that translate into superior student and family experiences, integration with every aspect of campus life, and richer institutional insight.
This connected campus experience includes integrated tuition and fee payments, comprehensive dining and retail credential-driven transactions, configurable security and privilege management, and automated attendance and events. At each interaction across these capabilities, meaningful data is captured so campus leaders can make informed decisions and take proactive action. Transact solutions easily integrate with campus systems and partners with a broad, open ecosystem, maximizing existing investments, evolving quickly, and delivering a personalized solution.
Transact is headquartered in Phoenix, AZ and has served the education community for over twenty-five years. Visit transactcampus.com to learn more.
**The Responsibilities:**
Transact Campus, the leader in higher education learning software and campus card systems, is searching for a Client Support Representative. As a Client Support Representative, you are responsible for being on front line of assisting students and parents and ensuring they are able to complete their payments and use the Transact system(s) successfully. You may also be asked to assist other teams internally as you become more familiar with the Transact product suite. Candidates will possess strong customer services skills, troubleshooting skills, and be able to communicate well with customers and co-workers.
Specific responsibilities will include:
* Services students and parents by providing product information and performing basic troubleshooting
* Uses knowledge and skills to address customers needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer while managing the communications and expectations of the customer
* Resolves issues by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
* Receives and records call information using in a case management system
* Conducts analysis, gathers information (i.e. click steps, screen shots), troubleshoots and resolves or recommends resolutions to basic customer problems.
* Uses judgment within defined practices and procedures.
* Actively contributes to a knowledge base that improves the effectiveness of the team.
**The Requirements:**
* 1-2 years of experience in a customer service role.
* Ability to troubleshoot using skills related to software.
* Excellent verbal and written communication skills.
* Analytical, methodical, detail oriented individual.
* Strong desire and passion for helping customers.
**Behavioral Skills and Competencies:**
* Able to work in a high energy, fast paced environment where change is order of the day.
* Self-starter with a record of setting and achieving goals
* Comfortable troubleshooting customer issues via phone/email/chat.
* Strong organizational and multi-tasking skills are essential.
* Demonstrated ability to accept feedback, engage in self-reflection and transform that process into performance improvement.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
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Transact Campus Inc Phoenix, Arizona, United States
** Customer Support Representative**
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