Client Services Representative
4 days ago
Position: Client Service Representative II
Location: Westborough, MA (hybrid; 3 days/week on site)
Shift: Shift: Will discuss specific shift times on the interview (M-F 40 hour work week between the hours of 8am-8pm)
(hours during paid training: M-F 8:30am-5pm)
Pay Rate: $25/hour, weekly pay. Time and a half pay for overtime hours worked.
Duration: 12 month contract, likely extensions and/or permanent conversion
Benefits: Option to enroll in medical, dental, vision, 401k options
Interview: 1 MS Teams interview (cameras on)
Start Date: Anticipated 10/14/2024
Requirements:
High School Diploma or GED
1-2 years of inbound call-center customer service experience
Ability to efficiently follow processes and problem solve in real time
Extremely reliable and consistent
Pluses:
Financial services or banking industry experience
Additional degrees
Excel skills
Day to Day Details:
Insight Global is seeking experienced Client Service Representatives for our international fortune 500 banking partner in multiple US locations to join their Client Processing team. The Representative will be responsible for providing support to their client facing staff nationwide for operational functions. Within this role, responsibilities could include cash processing, data entry, check deposits, client statement set up, check mailing, and basic research and support. The Client Service Representative will be responsible for but not limited to the following-
• Providing analytics and reporting services, working to improve and automate Client Processing systems.
• Managing moderate to complex external client issues.
• Directly advising s other organizational units/teams to ensure timely delivery of service, or resolution of issue.
• Meeting with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.
• Participating in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
• Solving problems based on an understanding and knowledge of the intricacies of the system.
• Integrating in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
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