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Client Services Representative
2 months ago
Position: Client Service Representative II
Locations: Westborough, MA
Shift: Various 8.5hr shifts between 8am-8pm EST
- (hours during training: 8:30am-5pm)
Pay Rate: $25/hr
Duration: 12-month contract, likely extensions or conversion
Start Date: 10/14/2024
Requirements:
High School diploma or GED
1-2 years of inbound call center experience in financial services or banking
Proficient in MS Office
Excellent written and verbal communication skills
Ability to efficiently follow processes and problem solve in real time
Extremely reliable and consistent
Proven track record of great attendance
High-speed internet (NOT a hot spot)
Preferred:
Associate College degree or higher
Excel skills
Job Description:
Insight Global is seeking a skilled Client Service Representative II to support our international fortune 500 banking partner to join their Client Processing team. The Client Service Rep II will be primarily responsible for taking financially focused trade calls for multiple management companies. This team provides an elite, quality customer service, educational support to their customers on a daily basis. They create a culture of breeding leaders, inspiring innovative thinking, and developing successful career paths by multi-tasking and educating their callers with accurate information. This includes a sharp focus on superior phone interaction techniques, accurate account transaction processing in a time sensitive manner and detailed problem resolution.
