Administrative Assistant

24 hours ago

Raleigh, United States Highwoods Full time
The Administrative Assistant Provides administrative support to the property management team. Represents Highwoods in a professional manner to customers, vendors, and the public. Will champion efforts meant to enhance the customer journey and foster a customer-centric culture within the division. Is a team player and works with other Highwoods employees for the good of the company.

WORK PERFORMED:

  • Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
  • Assist with customer relations opportunities to promote open communication and trust between Highwoods and our customers.
  • Assist with efforts to help drive customer retention, reduce churn, and increase overall customer satisfaction.
  • All day-to-day administrative support to four Property Managers.
  • Provide administrative support to Director of Asset Management and Director of Property Management.
  • Monthly invoicing of additional customer charges such as excess electric and HVAC generated by monthly meter reports and customer requests.
  • Update customer contacts as necessary in multiple locations such as emergency information, accounting, Salesforce and ServiceLink.
  • Assist the Property Managers with special projects including budgeting, preparation of monthly reports, capital expenditures, and annual CAM reconciliation letters.
  • Mail monthly statements and rent increase letters.
  • Assist the Property Managers with Accounts Receivables, including correspondence to the customers, research and documentation.
  • Assist with distribution and collection of customer surveys.
  • Code and forward vendor invoices to respective Property Manager through electronic invoice system.
  • Distribute vendor invoices to department members via the electronic Nexus system.
  • Verify, code and forward master contract invoices.
  • Manage janitorial updates for all Property Managers
  • Assist with building inspections when requested.
  • Set up CapX projects and Contracts for managers when needed

Requirements:

  • Effective organizational and time management skills
  • Strong interpersonal skills
  • Detail-oriented and analytical
  • Basic understanding of accounting principals
  • Excellent written and oral communication skills
  • Computer proficiency MS Office and Internet

Education/Experience:

  • Associate's degree preferred
  • 2+ years of administrative experience
  • Property management experience is a plus

Work Environment

Professional office setting; routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Regular walking may occasionally need to climb, balance, stoop, kneel or crouch and lift and/or move up to ten pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Learn More

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