Network Operations Center Manager

4 weeks ago

Zionsville, United States Insight Global Full time

Job Title: Network Operations Center Manager

Location: Onsite in Zionsville, IN, hybrid schedule

Duration: 9 month contract to hire, position will convert permanent

Job Summary: The Senior NOC Manager will be responsible for establishing and overseeing the Network Operations Center, ensuring the reliability, security, and efficiency of our network infrastructure. This role requires a strategic thinker with strong technical expertise and leadership skills to build and manage the NOC from the ground up.

Key Responsibilities:

  • NOC Establishment:
  • Design and implement the NOC infrastructure, including selecting appropriate tools, technologies, and processes.
  • Develop and document standard operating procedures (SOPs) for network monitoring, incident management, and escalation protocols.
  • Network Monitoring and Management:
  • Oversee continuous monitoring of network performance, availability, and security.
  • Implement and manage network monitoring tools to detect and resolve issues proactively.
  • Incident Management:
  • Lead the identification, troubleshooting, and resolution of network incidents to minimize downtime.
  • Establish and maintain an incident response plan, including escalation procedures and communication protocols.
  • Security and Compliance:
  • Ensure the implementation of robust network security measures, including firewalls, intrusion detection systems, and antivirus software.
  • Monitor and respond to security incidents and vulnerabilities to protect the network from threats.
  • Ensure compliance with industry regulations and company policies.
  • Maintenance and Upgrades:
  • Plan and execute routine maintenance tasks, such as software updates, patch management, and hardware upgrades.
  • Ensure all systems are running optimally and securely.
  • Team Leadership and Development:
  • Recruit, train, and manage a team of NOC engineers and support staff.
  • Provide ongoing training and development opportunities to keep the team updated with the latest technologies and best practices.
  • Performance Metrics and Reporting:
  • Define and track key performance indicators (KPIs) to measure the performance and efficiency of the NOC.
  • Generate regular reports on network performance, incidents, and other key metrics for senior management.
  • Customer Support:
  • Provide support to internal and external users experiencing network-related issues.
  • Communicate effectively with other IT teams and stakeholders to ensure smooth operations.


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum of 7-10 years of experience in network operations, with at least 3 years in a managerial role.
  • Strong technical expertise in network monitoring, security, troubleshooting, and cloud networking.
  • Relevant certifications such as CCNA, CCNP, or CISSP are highly desirable.
  • Proven experience in building and managing a NOC.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work independently and make strategic decisions.

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