Office Specialist 1

2 weeks ago

Salem, United States Oregon Department of Justice Full time

The Oregon Department of Justice’s Crime Victim and Survivor Services Division (CVSSD) is seeking to hire an Office Specialist 1 as a front desk worker to provide reception coverage for its division. CVSSD team members work every day to reduce the impact of crime on victims’ lives by covering crime-related costs and supporting statewide victim services programs. The candidate selected for this opportunity will provide ever-friendly, front-line support to division employees and clients. The ability to speak and write fluently in English and Spanish is required.


If serving people who have experienced trauma motivates you, consider joining this hard-working and dedicated team. In exchange, we'll ensure you are paid well and equitably with your peers, make work-life balance attainable, and show you the door to professional development and job satisfaction. As part of a team whose mission is to advocate for and protect Oregon's most vulnerable populations and resources, you'll close each day with a sense of purpose inherent to public service.

Apply today


What You Will Do


You’ll be entrusted to (in part):


  • Serve as a CVSSD receptionist, answering and screening telephone calls (using a multi-line phone system) and in-person guests, referring clients to the appropriate staff, and providing basic information regarding the services of the Crime Victim and Survivor Services Division.
  • Stay current on changes in section staff assignments, major program changes and procedures to assure accurate response and routing of requests from callers and walk-in clients.
  • Process and scan daily mail and portal documents (i.e., medical assessments, police and DHS reports, bills, and chart notes, etc.) and link to appropriate claim.
  • Utilize the case management system to retrieve claim numbers to ensure appropriate routing, including priority mail.
  • Monitor and process the division's email folders, portal documents, and fax lines, processing accordingly.
  • Other duties as assigned.


Required Attributes and Special Requirements


Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.


  • One year of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

OR

  • An equivalent combination of experience and college coursework or training in a general office occupation.


Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)


AND

  • The ability to speak and write fluently in English and Spanish.
  • The position requires the employee to be able to recognize a crisis situation, display compassion, emit professionalism and courtesy in dealing with the victim/applicant, advocates, providers, the public and CVSSD staff.
  • This position requires the ability to maintain strict confidentiality with sensitive case information.


Desired Skills and Attributes


Knowledge, experience, OR demonstrated ability to:


  • Experience performing clerical work with a variety of software programs.
  • Manage a multi-line phone system.
  • Be able to multi-task.
  • Be reliable and trustworthy.
  • Experience organizing and prioritizing work duties.
  • Work in an environment where exposure to issues involving victims of crime is continuous.
  • Work with or around graphic and potentially upsetting material and information.
  • Have daily interactions with individuals impacted by trauma.
  • Continually illustrate attention to detail in assignments.
  • Establish and maintain professional, respectful, and collaborative working relationships with co-workers, customers, and managers.


What's In It for You


  • Job satisfaction as part of a team whose mission is to serve Oregon's public and government agencies.
  • Permanent, full-time employment.
  • Vacation, sick leave, 11 paid holidays a year, and special days off. 
  • Excellent medical, dental, and vision benefits.
  • Pension and retirement programs.
  • Endless peer and management support, and representation by the Service Employees International Union (SEIU).


For more information about our benefits, you can learn here.

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