DMV Information Specialist

3 weeks ago

Salem, United States State of Oregon Full time
Job Description:

Administrative Specialist 1 – DMV Information Specialist (Multiple Positions)
Oregon Department of Transportation
Driver & Motor Vehicle (DMV) Services Division – Customer Services Group
Customer Assistance

The role: 

We are hiring for multiple positions Bring your customer service and call center experience to the DMV As an information specialist, you will provide customer-focused first contact information about all DMV services, driver licensing, vehicle titling and registration. In this role, you will support DMV field offices by providing technical support and acting as a resource regarding transaction procedures and requirements. You will also investigate customer issues by ordering look-ups, researching customer records, transactions and documents, and providing solutions to customers. Apply today

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through .

Before applying, visit our to learn more about our process. If you are a current State of Oregon employee, you must apply through your

A day in the life:

  • Work is performed in a call center environment with high volume calls routed through and distributed by an automatic call system.

  • Explain, summarize and apply laws, rules, policies, procedures, regulations and programs to ensure customers understand compliance requirements.

  • Ask questions and clarify issues to determine appropriate service and/or actions needed.

  • Research, order, receive, review and analyze documents for situations requiring further or ongoing investigation and/or action.

  • Formulate fact-based conclusions to identify appropriate course of action and inform customer of required processes or options to gain compliance.

  • Review documents for accuracy and completeness, comparing data and updating as needed.

  • Consult with subject matter experts and/or specialized references to aid in answering or solving inquiries.

  • Act as technical resource for complex title, registration and driver issues and refer customers to external agencies or organizations when determined.

  • Advise and assist in identifying any problems, trends and/or reoccurring issues.

  • Contact courts for driver status and reinstate driving privileges after confirming all requirements have been met.

  • Communicate daily with customers, including with those who may be upset at times.

  • Work schedule is normally 8 a.m. to 5 p.m. - work schedules may be adjusted to accommodate coverage for field offices and may require working extended hours and on Saturdays.

  • Hybrid/remote work options available after trial service is completed and pending approval.

What’s in it for you:

  • Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. about working at the Oregon Department of Transportation and the we offer.

  • Competitive benefits packages which can be estimated using our .

  • Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non- participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the page for more details.

  • opportunity

Minimum qualifications:

Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data;

OR

An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data;

OR

An equivalent combination of education and experience.

What we’d like to see:

If you have these attributes, let us know in your application materials It's how we will choose whom to move forward You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with to help us decide who will move forward.

  • Experience in providing focused, constant high volume, first contact information to customers.

  • Strong communication skills: Ability to question, clarify and formulate conclusions to determine appropriate service and/or course of action(s) needed.

  • Skilled in gathering information regarding laws, rules, policies, procedures, or service and explaining them to customer(s) in person, in writing or on the telephone.

  • Demonstrated ability to assist in difficult or complex situations and provide information obtained from a database system.

  • Basic knowledge of proper grammar, punctuation, spelling, capitalization and sentence structure.

  • Ability to read, write and speak fluently in Spanish is preferred.

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