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Junior Customer Solutions Engineer

2 months ago

Atlanta, United States Adapture Full time

As a Junior Customer Solutions Engineer, you will work with current and prospective customers.


Responsibilities will include:


Run technical conversations with valuable leads and clients, including demos.

Development: Build and test custom solutions for our API, integrations.

Documentation: Generate and review internal and public-facing text and video documentation.


Desired skills:


1-2 years of experience in a relevant role.

Technical Expertise: familiarity with software development, including programming languages (Node and Python in particular, plus HTML, CSS, JavaScript) and REST APIs. Knowledge of systems architecture, networking, cybersecurity, and cloud computing platforms (AWS, Azure, Google Cloud) a plus.

Communication: Ability to convey–verbally and in writing–technical solutions to non-technical stakeholders. Ability to prepare clear presentations and documentation.

Sales Acumen: Understanding of the sales process to align technical solutions with business objectives. Support sales teams, handle objections, and help close deals by demonstrating value proposition.

Customer Focus: Empathizing with customer needs and providing exceptional service experience. Listen to customer requirements and concerns and translate them into actionable solutions.

Project Management: Use project management methodologies to manage resources, timelines, and deliverables.

Industry Knowledge: Keep up to date with industry trends, standards, and compliance requirements.