Customer Experience Manager
1 week ago
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
- Retail management experience preferred
Physical Requirements
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
-
Customer Experience Sueprvisor
1 week ago
Lufkin, United States TJ Maxx Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Customer Service Representative
4 weeks ago
Lufkin, United States Advanced Appliance Repair LLC Full timeWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...
-
Customer Service Representative
4 weeks ago
Lufkin, United States New Work Networking Spain S.L. Barcelona Full timeWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liason, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...
-
Customer Service Representative
1 month ago
Lufkin, United States Advanced Appliance Repair LLC Full timeJob DescriptionJob DescriptionThis position is available as full time or part time TBD We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liason, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...
-
Customer Support Specialist
2 weeks ago
Lufkin, Texas, United States Michaels Stores Full timePosition Overview:As a vital member of our team, you will play a key role in enhancing the customer experience within our retail environment. Key Responsibilities:Provide exceptional customer service, assisting patrons in navigating our product offerings.Facilitate a smooth and efficient checkout process for all customers.Participate in inventory management,...
-
Customer Support Specialist
2 weeks ago
Lufkin, Texas, United States Michaels Stores Full timePosition Overview:As a vital member of our team, you will be responsible for delivering exceptional customer service in a retail environment. Key Responsibilities:Provide a welcoming atmosphere for customers, assisting them in navigating our store and locating desired products.Ensure a smooth and efficient checkout process for all customers.Participate in...
-
CUSTOMER SERVICE REPRESENTATIVE
3 days ago
Lufkin, United States Pilgrim's Full timeDescription Job Title: Customer Service Representative GENERAL SUMMARY:Processes daily all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary. ESSENTIAL DUTIES &...
-
Lead, Customer Service Specialist
4 weeks ago
Lufkin, United States AdaptHealth corp. Full timeDescription AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives,...
-
Patient Experience Coordinator
2 months ago
Lufkin, United States Aspen Dental Full timeAt Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient...
-
Customer Service Specialist
2 weeks ago
Lufkin, Texas, United States Michael's Inc Full timePosition: Retail AssociateLocation: Store - Lufkin, TXAbout Us:At Michaels, we are dedicated to supporting creativity and innovation. We believe in teamwork and are committed to fostering an inclusive environment for all our Team Members and Makers.Role Overview:As a Retail Associate, you will play a vital role in building customer relationships and...
-
Customer Service Associate
2 months ago
Lufkin, United States Raising Cane's Chicken Fingers Full time**Customer Service Associate** Lufkin, Texas **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits Concierge...
-
Senior Customer Service Team Leader
2 weeks ago
Lufkin, Texas, United States AdaptHealth LLC Full timeAdaptHealth Opportunity - Join Our TeamAt AdaptHealth, we are dedicated to providing comprehensive home medical equipment solutions that empower patients to thrive outside of hospital settings. We are seeking individuals who are committed to enhancing the quality of life for our patients. Position: Lead, Customer Service SpecialistThe Lead, Customer Service...
-
Customer Service Representative
5 days ago
Lufkin, Texas, United States Deans Professional Services Full timeJob SummaryDean's Professional Services is seeking a highly skilled and patient-care-focused professional to join our team as a Call Center Dietary Aide in a Hospital Facility. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProcess...
-
Customer Support Specialist
2 weeks ago
Lufkin, Texas, United States Michaels Stores Full timePosition Overview:As a vital member of our retail team, you will play a key role in enhancing the shopping experience for our customers. Key Responsibilities:Provide exceptional customer service by assisting shoppers in locating products and answering inquiries.Facilitate a swift and pleasant checkout process for all customers.Participate in the unloading of...
-
Customer Service Representative
5 days ago
Lufkin, Texas, United States Lufkintexas Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lufkintexas. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and...
-
Customer Service Representative-3
4 weeks ago
Lufkin, United States Michaels Stores Full timeStore - Lufkin, TX - Deliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout Customer Service Representative, Customer Service, Representative, Retail, Merchandise
-
Patient Access Rep I
3 months ago
Lufkin, United States Common Spirit Full timeOverview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...
-
Retail Associate Custom Framing
2 weeks ago
Lufkin, United States Michaels Full timeBuild customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment. Major Activities Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and...
-
Retail Associate Custom Framing
3 weeks ago
Lufkin, United States Michaels Full timeBuild customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment. Major Activities Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and...
-
Head of Customer Service Operations
2 weeks ago
Lufkin, Texas, United States AdaptHealth, LLC Full timePosition OverviewThe Senior Customer Service Lead acts as a key resource for the Customer Service team, ensuring exceptional service delivery. This role involves guiding the team through complex inquiries and providing solutions that enhance customer satisfaction.Key ResponsibilitiesServe as a knowledge expert for the Customer Service department.Address and...