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Customer Service Representative

2 months ago

Lufkin, United States Advanced Appliance Repair LLC Full time
Job DescriptionJob DescriptionThis position is available as full time or part time TBD

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liason, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

About our Company
- Advanced Appliance Sales and Service has been in business since 2003. We are the leading home appliance and commercial equipment sales and service company in East Texas. The owner is a 3rd generation owner of an Appliance company, and having been in the industry for over 21 year has led the company to growth year over year since beginning. We are excited for the continued growth, unlike other industries the appliance industry has been incredibly stable throughout ups and downs of the last few years We are looking for qualified applicants to grow with our company and serve our awesome customers

Responsibilities


  • Manage large amounts of incoming calls
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • AR/Account management
  • Office management
Skills


  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree