Technical Communicator

11 hours ago

East Peoria, United States Altorfer Inc Full time


Paving Trainer/Technical Communicator

Req No.

2024-5077

Category

Other

Location

US-IL-East Peoria

Type

Regular Full-Time

Union or Non-Union

Non-Union

Division

Heavy

Company

Altorfer Inc

Working Hours/Days

Working Hours/Days: 8am - 5pm Monday - Friday or as required

Overview

Provide technical product support to Altorfer technicians on all paving products that may occur on the machines that we sell and support.



Basic Duties

  • Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are being completed.
  • Coordinate and work with Weiler and Caterpillar engineers in resolving product issues.
  • Conduct Product Problem Management subject matters at monthly store conference calls.
  • Demonstrate leadership skills when working with various technicians and at times customers to support their needs.
  • Provide occasional customer technical assistance
  • Represent Altorfer at technical and training update conferences.
  • Assist the training department in developing of all Altorfer‘s Paving products training offerings for all employees.
  • Conduct Paving Products classes on current products.
  • Other duties as assigned


Qualifications

  • 2-5 plus years of previous experience on training employees required.
  • This position will include assisting courses in design and development.
  • Associates of Applied Science degree in Diesel Technology or related field
  • Strong sense of urgency and strong customer service skills required.
  • Must have strong organizational & time management skills with the ability to manage/prioritize multiple projects simultaneously.
  • Proficiency in Microsoft Office is a must.
  • Some travel is required.
  • High School Diploma or equivalent is required.
  • Must have a valid driver‘s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).



Physical Requirements/Working Conditions

This position works in an office and travels to other locations. May on a continuous basis walk, bend and lift up to 40lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the office environment is usually moderate to low. May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. 30% of travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the ‘A-Team‘ and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.



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