Community Liaison Officer

4 months ago

Northeastern United States Department of Education Full time

Role

This role is a part-time position at FTE, offered on an ongoing basis, based at the Hume Merri-bek Area office.

The primary responsibility of this role will be to respond in a timely and consistent manner to provide quality advice and support to general inquiries from the public and school communities and to effectively manage, monitor and resolve parent inquiries and complaints. 

The Senior Communicatin and Engagment Advisor will work as part of a multi-disciplinary team and provide advice and support to Executive Directors and leadership teams within the region. They will promote and maintain strong relations with key stakeholders and other regional and central staff to ensure consistent, high quality practice across the region and proactively work with principals/schools to develop processes and policy around complaints management.

In addition to working within an Area to satisfactorily resolve an enquiry or complaint, the incumbant will be required to work across Areas within a region and liaise between other Regions and the Central office.

Attributes

Can you demonstrate exceptional leadership, innovative thinking, effective communication, and adept problem-solving abilities? You must possess the ability to navigate complex issues and respond to stakeholder's underlying needs, make decisions, review and analyse internal and external information to improve effectiveness and quality of work to design and implement systems for continuous improvement within the department.

Your capacity for collaboration and maintaining genuine relationships with peers and stakeholders through informal and formal communication to achieve goals and continuous improvement will be pivotal for your success.

Desirable Qualifications and Experience

Strong knowledge and understanding of DE policies. Experience working in a dynamic, high performing team in a large complex organisation. Capacity to make evidence-based decisions. Proven ability to effectively engage and build positive relationships with internal and external stakeholders at all levels through effective communication and exceptional negotiating abilities. Ability to interpret and convey DE policies to all stakeholders. Effective problem-solving capability to resolve or escalate operational service queries. A Tertiary qualification in Education and/or Allied Health Services.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the and our

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at .

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format ( large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 01/09/2024. 

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