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Education and Communication Bureau Chief

2 months ago

Helena, United States State of Montana Full time
Education and Communication Bureau Chief -(24142095)

The Montana Public Employee Retirement Administration (MPERA) is committed to providing secure and sustainable retirement benefits to nearly 60,000 members and retirees. The agency administers ten retirement plans and is dedicated to customer service, member education, and operational efficiency. We are committed to our public mission and maintaining a positive team environment. We offer a competitive salary, and our benefits far exceed what modern employers offer.

Why should you keep reading and consider working here?

We know you have other work options, but we ask you to consider working with us at the State of Montana.Our foundation of success is having effective working relationships, built on mutual trust and respect.We challenge you to be the best you can be and will work hard to provide a work environment that allows you to succeed. This is a great foot in the door opportunity for anyone looking to gain employment with a state agency or is looking for a change out of their current role.

What is this career opportunity?

This position will be directly supervised by the Deputy Executive Director. The Education and Communication Bureau is responsible for continuing research, development, implementation, delivery and enhancement of all MPERA member, employer education/communication programs. The programs must be continually modified to ensure compliance with state and federal laws and regulations as well as changes in industry and national trends, workforce and retirement demographics and training techniques. The programs must reach over 34,000 active members, over 30,000 retirees and over 550 employers. Education topics range from general financial and retirement planning to plan specifics such as defined benefit plans, defined contribution plans and other supplementary plans including the State’s Deferred Compensation (457) Plan.

This position supervises a member and employer call center, two education training specialists, two front desk receptionists, and three information system processors.

Required Education and Experience:

·A Bachelor’s degree in Education, Business Administration, Communications, Public Administration or related field.

·At least 3 years of professional level experience supervising, assigning, and reviewing the work of customer service and/or education professionals in an office setting;

·Alternate combinations of education and experience will be considered on a case-by-case basis.

Competencies:

·Provide day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the agency’s mission, objectives, and values;

·Prioritize, assign, evaluate, and supervise the work of all customer service representatives, education specialists, front desk receptionists, and information system processors;

·Provide coaching and guidance for performance improvement and development;

·Direct and oversee the training of new employees;

·Plan and implement work programs and customer service activities;

·Modify agency procedures and processes when applicable;

·Interact effectively and diplomatically in all areas of member and employee relations, always projecting a professional image in keeping with the agency’s goals and objectives while exercising the highest degree of confidentiality;

·Maintain a daily schedule to ensure complete coverage for our member and employer base;

·Develop and administer the Education and Communication Bureau annual budget;

·Keep current with state and federal legislative changes and identify changes that require new, different or expanded education;

·Propose methods or programs to meet identified education needs and oversee the furnishing of education programs statewide;

·Develop and present flexible, comprehensive education programs for diverse groups using various venues;

·Assess established programs and recommend improvements and modifications on an ongoing basis;

·Identify problems, emerging issues and trends, and establish strategies to address them.