Customer Service Representative

6 days ago

Grand Rapids, United States Affinity Plus Federal Credit Union Full time
Description

Position Overview:

A Member Advisor interacts with our members through the lobby, drive thru and phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc... In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.

Duties and Responsibilities:

  • Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier‘s checks
  • Provide education to our members on self-serve options
  • Verify endorsements and proper identification on deposit transactions
  • Execute wire or ACH transferring of funds
  • Instant issue debit, credit, and gift cards
  • Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
  • Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
  • Other duties as assigned

Qualification and Skills:

  • 1+ years of customer service or professional experience working with people and/or cash handling experience required
  • Aptitude to work independently as well as part of a team and ability to collaborate with others
  • Strong verbal and written communication skills
  • Time Management skills and the ability to prioritize workload based on department and member needs
  • Flexibility to adapt and succeed in a dynamic environment
  • Ability and drive to provide exceptional service to members and employees
  • Intermediate computer skills and the ability to navigate between multiple systems with ease

Workplace Environment:

  • Requires face-to-face interaction and coordination of work with other employees, and in-person interaction
  • Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
  • Working at a computer 98% of the day, utilizing the phone 40-60%
  • Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
  • Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
  • Lift, carry, push or pull up to approximately 50 pounds
  • Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

Required Work Schedule:
Shifts between 7am-7pm Monday-Friday and Saturday 7am-3pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

This position will have an in-person training period of at least 90 days on-site in Grand Rapids, MN. Ongoing, the position will have the ability to be mostly virtual with a rotating full week in-person in Grand Rapids once every six weeks.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor‘s legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Minnesota, United States Randstad Full time

    Customer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for handling inbound customer calls, assisting with product inquiries, and resolving any order issues.Key Responsibilities:Handle inbound customer calls with...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States The Kendall Group Full time

    Customer Service RepresentativeThe Kendall Group is seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders, and providing excellent customer service.Key Responsibilities:Maintain a positive and professional attitude...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Minnesota, United States Randstad Full time

    Customer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Effectively communicate with customers to resolve order issues and...

  • Customer Service Representative

    6 months ago

    Grand Rapids, United States Snelling Full time

    Snelling is looking for Excellent Customer Service Representatives to join the banking/mortgage industry. The responsibilities of this position include: handling customer inquiries made via telephone, email, live chat or other electronic means. By using job knowledge and the information available, this position will make every effort to answer customer...

  • Customer Service Representative

    6 months ago

    Grand Rapids, United States Culligan International Full time

    Culligan Kaat's Water Conditioning Grand Rapids, MI PART-TIME CUSTOMER SERVICE REPRESENTATIVE Culligan is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our Grand Rapids, MI office location. DUTIES INCLUDE: * Effective and polite telephone, communication, and interpersonal...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Minnesota, United States Chris Bryan Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Equity LifeStyle Properties Full time

    Customer Service RepresentativeAt Equity LifeStyle Properties, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our appraisal customers through phone and email communication.Provide customer service and account management supportAnswer customer...

  • Customer Service Representative

    6 months ago

    Grand Rapids, United States Culligan Kaat's Water Conditioning Full time

    Culligan Kaat's Water ConditioningGrand Rapids, MIPART-TIME CUSTOMER SERVICE REPRESENTATIVE Culligan® is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our Grand Rapids, MI office location. DUTIES INCLUDE: Effective and polite telephone, communication, and interpersonal...

  • Customer Service Representative

    2 months ago

    Grand Rapids, United States Triad Service Center Full time

    Triad Service Center is looking to hire an Service Assistant in our Grand Rapids location at 4550 40th St SE, Kentwood, MI 49512.This is a full-time position with a well-established company that is continuously growing. This person needs to have great communication skills, as well as be self-motivated to provide superior service. Triad Service Center is a...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Berkshire Production Supply Full time

    Customer Service Representative Job DescriptionAt Berkshire Production Supply LLC, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Minnesota, United States Adecco Full time

    Adecco Call Center Representative Job DescriptionAs a Call Center Representative at Adecco, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to resolve customer inquiries and complaints in a professional and timely manner.Key Responsibilities:Answer incoming calls from customers and provide accurate...

  • Customer Service Representative

    1 week ago

    Grand Rapids, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team in the machinery manufacturing industry, based in Grand Rapids, Michigan. As a Customer Service Representative, you will be tasked with managing customer inquiries, maintaining customer records, and processing applications. Your role will also involve...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Dave & Buster Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and safe...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Enterprise Holdings Full time

    Customer Experience RepresentativeAt Enterprise Holdings, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers have a positive and memorable experience with our brand.Key Responsibilities:Meet and greet customers in a professional and friendly mannerProcess...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States American Air Filter Company Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at American Air Filter Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their complete satisfaction.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Adecco US, Inc. Full time

    Adecco is hiring for Customer Service Representative jobs in various locations. As a Customer Service Representative, you will respond to customer inquiries via phone, email, and live chat, assist with product information, orders, and issue resolution, and provide accurate information to ensure customer satisfaction.Competitive benefits include medical,...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States D&W Fresh Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, preparing coffee shop beverages and food, and operating a cash register in a timely and efficient manner.Key ResponsibilitiesPrepare Coffee Shop...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States SpartanNash Full time

    At SpartanNash, we're committed to delivering exceptional customer experiences through our People First culture. As a Customer Service Representative, you'll play a vital role in ensuring our guests receive top-notch service and assistance. Your responsibilities will include bagging groceries, providing carry-out service, retrieving carts, and performing...

  • Customer Service Representative

    2 months ago

    Grand Rapids, United States Circle K Full time

    Circle K - 514 Michigan St NE [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States The Amynta Group Full time

    We are seeking a highly skilled Customer Service Representative to join our team at The Amynta Group. As a Customer Service Representative, you will be responsible for handling all incoming calls to our call center, providing exceptional customer service and resolving issues in a timely and professional manner.Key Responsibilities:Receive and respond to...