Customer Service Representative
1 month ago
Responsibilities:
• Handle incoming telephone calls and written business correspondences.
• Build solid customer relationships by providing accurate and friendly customer service in a timely manner.
• Actively cross-sell and refer customers to support business development and client referral goals.
• Demonstrate ability to interact effectively with both internal and external partners, as well as clients.
• Utilize Office and Customer Relationship Management (CRM) systems such as ACT, Illustrator, Highrise, and Insightly.
• Maintain a supportive, positive attitude and detail-oriented demeanor in all tasks.
• Display strong problem-solving and analytical skills.
• Go the extra mile to solve complex customer inquiries through extensive research.
• Navigate multiple computer systems and applications efficiently.• Proven experience in a customer service role, preferably within the machinery manufacturing industry.
• Demonstrable proficiency in using office software, including Word, Excel, and PowerPoint.
• Excellent communication skills, both written and verbal, to effectively address customer needs.
• Strong problem-solving abilities to handle customer complaints and provide solutions.
• Ability to work collaboratively with a team as well as independently when required.
• Familiarity with industry-specific machinery and equipment would be advantageous.
• High level of patience and emotional intelligence to manage challenging customer situations.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Understanding of customer service principles and practices.
• High school diploma or equivalent; further training or qualifications in customer service will be a plus.
• Willingness to continually learn about new machinery and products.
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