Customer Service Representative

4 weeks ago


Grand Rapids, Michigan, United States The Amynta Group Full time

We are seeking a highly skilled Customer Service Representative to join our team at The Amynta Group. As a Customer Service Representative, you will be responsible for handling all incoming calls to our call center, providing exceptional customer service and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Receive and respond to customer inquiries via phone, resolving issues and providing accurate information in a clear and concise manner.
  • Handle customer complaints and concerns in a professional and empathetic manner, escalating issues as necessary.
  • Maintain a working knowledge of our client's products, services, and promotions to provide accurate information to customers.
  • Complete various forms and documents as required, utilizing guidelines and customer responses to ensure accuracy.
  • Deliver exceptional customer service, utilizing prescribed standards to provide accurate information and resolve customer issues.
  • Research and respond to customer inquiries in a timely fashion, retrieving information from company systems as necessary.
  • Document all customer interactions, communications, and sales in our CRM system.

Requirements:

  • 1 year minimum office experience.
  • High School Diploma or GED.
  • Working knowledge of Microsoft Office.
  • Mastery of the English language, both written and verbal.
  • Strong attention to detail, dependability, and ability to follow through.
  • Ability to read and interpret information.
  • High level of maturity to handle sensitive and confidential situations.
  • Strong work ethic and excellent time management skills.
  • Strong interpersonal skills and ability to work well with people throughout the organization.
  • Willingness to maintain a professional appearance and provide a positive company image.
  • Willingness to work non-traditional shifts to meet the needs of the team and company.

The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.



  • Grand Rapids, Michigan, United States The Kendall Group Full time

    Customer Service RepresentativeThe Kendall Group is seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders, and providing excellent customer service.Key Responsibilities:Maintain a positive and professional attitude...


  • Grand Rapids, Michigan, United States Equity LifeStyle Properties Full time

    Customer Service RepresentativeAt Equity LifeStyle Properties, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our appraisal customers through phone and email communication.Provide customer service and account management supportAnswer customer...


  • Grand Rapids, Michigan, United States Berkshire Production Supply Full time

    Customer Service Representative Job DescriptionAt Berkshire Production Supply LLC, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...


  • Grand Rapids, Michigan, United States Dave & Buster Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and safe...


  • Grand Rapids, Michigan, United States Enterprise Holdings Full time

    Customer Experience RepresentativeAt Enterprise Holdings, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers have a positive and memorable experience with our brand.Key Responsibilities:Meet and greet customers in a professional and friendly mannerProcess...


  • Grand Rapids, Michigan, United States American Air Filter Company Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at American Air Filter Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their complete satisfaction.Key Responsibilities:Provide...


  • Grand Rapids, Michigan, United States Adecco US, Inc. Full time

    Adecco is hiring for Customer Service Representative jobs in various locations. As a Customer Service Representative, you will respond to customer inquiries via phone, email, and live chat, assist with product information, orders, and issue resolution, and provide accurate information to ensure customer satisfaction.Competitive benefits include medical,...


  • Grand Rapids, Michigan, United States D&W Fresh Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, preparing coffee shop beverages and food, and operating a cash register in a timely and efficient manner.Key ResponsibilitiesPrepare Coffee Shop...


  • Grand Rapids, Michigan, United States SpartanNash Full time

    At SpartanNash, we're committed to delivering exceptional customer experiences through our People First culture. As a Customer Service Representative, you'll play a vital role in ensuring our guests receive top-notch service and assistance. Your responsibilities will include bagging groceries, providing carry-out service, retrieving carts, and performing...


  • Grand Rapids, Michigan, United States Glass Doctor® Full time

    About Glass DoctorWe specialize in all things glass, providing quick and affordable services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process.Job SummaryWe are seeking a skilled Customer Service Representative to join our team. As a key member...


  • Grand Rapids, Michigan, United States SunSource Full time

    Job SummaryAs a Customer Service Representative at SunSource, you will be responsible for providing exceptional customer service to internal and external customers. This includes processing customer orders, changes, and returns, as well as performing contract reviews and preparing quotations. You will also be responsible for providing timely and accurate...


  • Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take...


  • Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    Key Responsibilities:As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. This includes greeting customers, taking orders, and maintaining a clean and organized store environment.Key Skills:Excellent communication and customer service skillsAbility to work in a...


  • Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders accurately and efficiently using our Point of Sale...


  • Grand Rapids, Michigan, United States Great Lakes Division inc Full time

    Job OverviewGreat Lakes Division Office is expanding in Grand Rapids, MI, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences and promoting our quality American-made homecare maintenance equipment.We're looking for a...


  • Grand Rapids, Michigan, United States Whiskers Resort & Pet Spa Inc Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Whiskers Resort & Pet Spa Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their pets.Key Responsibilities:Provide personalized and empathetic service to clients and...


  • Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include greeting customers, taking orders using our Point of Sale system, and maintaining a clean and organized store environment. You will...


  • Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team in Seattle. As a key member of our team, you'll be responsible for providing exceptional customer service, operating the register, and maintaining a clean and organized work environment.Responsibilities:Greet customers with a smile and provide a...


  • Grand Rapids, Michigan, United States Ridge Tefft - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative at Ridge Tefft - State Farm Agent, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to establish and maintain strong relationships with our customers, ensuring their needs are met and exceeded.Responsibilities:Provide prompt and accurate customer...


  • Grand Rapids, Michigan, United States Culligan Kaat's Water Conditioning Full time

    Job OpportunityCulligan Kaat's Water Conditioning is seeking a part-time Customer Service Representative to join our team in Grand Rapids, MI.Key Responsibilities:Provide exceptional customer service via phone, email, and in-person interactions.Support sales and marketing efforts by engaging with customers and promoting products.Process transactions, handle...