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Family Engagement Ambassador Family Engagement Ambassador, Dual Generation Initiative

2 months ago

San Antonio, United States United Way Of San Antonio & Bexar County Full time
Job Type

Full-time

Description

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

BENEFITS
  • Employer-subsidized healthcare plan with employer-funded HRA offered.
  • Group dental, vision, life insurance and other insurance products are available.
  • Paid holidays, personal and sick leave time.
  • 403(b) retirement plan with employer matching available.

JOB SUMMARY

The Family Engagement Ambassador is responsible for assisting in overall project outreach, recruitment, intake, and Family Engagement support, including maintaining stakeholder and resident relationships. The position will ensure United Way's compliance with all programmatic and grant management aspects of the program that address family, parent, and resident engagement efforts. The Family Engagement Ambassador will support the Program Director and Impact Manager in staffing practitioner meetings; organizing and facilitating parent advisory meetings; and communicating with residents and parents through events and one on one interactions. The role will also regularly collaborate with the Impact Manager for the program Initiative and be involved in joint work affecting the program target areas. The position will also work closely with staff that support United Way Impact Councils and Grant funded impact areas.

PRIMARY DUTIES AND RESPONSIBILITES
  • Responsible for Family Engagement programming and services that address the individual family's needs and strengthen the family by conducting the Initial intake, promoting collaboration amongst staff, service providers, and the family to provide available resources and tools that holistically support protective factors.
  • Assist in the development, implementation, and monitoring of an outreach plan that encompasses recruitment and retention strategies for families with children ages 0 to 10 in the program target area.
  • Assist the Grant Directors in overall project compliance.
  • Facilitate and oversee the organization/administration of the Parent Advisory Committee and all other parent focus led activities.
  • Assist in planning, organizing, facilitating, and documenting practitioner meetings and periodic community meetings to include resident, parent engagement meetings, and quarterly meetings in schools, churches, neighborhood associations, etc.
  • Coordinate and manage all parent and resident engagement efforts to help increase visibility, and accessibility of resources for families.
  • Coordinate and manage all Family Case Coach assignments to families recruited or referred to United Way.
  • Facilitate Initial Intake assessment to potential families.
  • Participate in the organization and implementation of focus groups and parent surveys.
  • Complete family enrollments and subsidy administrator duties including outreach, managing referrals, monitoring admissions/discharges, and tracking family progress.
  • Assist in the design and distribution of all project materials for training, outreach and education for all parent and resident engagement activities.
  • Promote the Dual Generation Initiative, HOPES III, MIECHV, ReadyKidSA, and other appropriate activities as assigned through social media sharing.
  • Implement recruitment strategies and assist partners with recruitment; encourage and sustain family enrollment and involvement in family support programs.
  • Actively and professionally represent UWSA by recruiting and engaging future, current, and alumni parents to become involved in advocacy and other activities.
  • Develop strategies to ensure families have access to support resources post program completion.
  • Promote high quality parenting and family engagement educational opportunities for families.
  • Perform other duties needed to help drive the success of the Dual Generation Initiative and UWSA.

Requirements

EDUCATION AND EXPERIENCE
  • High school diploma or GED and 4 years of community related work experience; or a bachelor's degree from an accredited college or university; or 2 years of community related work experience plus an associate degree.
  • Work experience with parent and resident engagement preferred.
  • Prior experience as a participant in a parent support program preferred.
  • Background working with volunteers, parents and/or residents.
  • Experience working with lower-income and diverse populations.
  • Proven work experience performing case management and/or program intake functions.•

WORK ENVIRONMENT
  • Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
  • Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
  • Reliable transportation is required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
  • Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.
  • Although UWSA offers a Hybrid-Remote work modality there will be initiatives at varying times of the year that will require additional days on-site up to 5 days per week through the completion of the initiative.

KNOWLEDGE, SKILLS & ABILITIES INFORMATION
  • Ability to build and maintain positive relationships that promote cooperation and collaborative work with United Way funded agencies and Bexar County community.
  • Interacts with team members at all levels of the organization with focus on relationships in the Dual Gen Initiative.
  • Bi-lingual ability in English and Spanish preferred.
  • Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines.
  • Ability to work cooperatively and as a member of a team with parents, staff and the community at large. Always conduct yourself and your appearance in a professional manner
  • Good written and verbal communication skills.
  • Facilitation experience and skills.
  • Willingness to build public speaking and presentation skills.
  • Relationship Building and Community Engagement skills.
  • Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude. towards individuals requiring assistance.
  • Prior understanding of the issues and struggles of families in poverty and prior experience working in a direct service role with under resourced families.
  • Ability to work with manage a wide variety of populations and personalities with respect, compassion, and dignity.
  • Must have a valid driver's license with reliable transportation.
  • Basic understanding of social media platforms.
  • Microsoft Office (Word, Excel, and Access) proficiency preferred. •

Salary Description

$43,888 to $48,000