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Community Engagement Specialist
2 months ago
At lululemon, we are a pioneering performance apparel brand dedicated to yoga, running, training, and various athletic endeavors. Our commitment to advanced fabrics and functional design sets us apart, allowing us to create transformative products and experiences that empower individuals to move, grow, connect, and thrive. Our success is rooted in our innovative offerings, focus on retail excellence, dedication to our team, and the meaningful relationships we cultivate within every community we serve. We are committed to fostering positive change to create a healthier, more vibrant future, emphasizing an equitable, inclusive, and growth-oriented atmosphere for our employees.
Position Overview
The Community Engagement Specialist plays a crucial role in implementing the store's community initiatives, which involve connecting with the local populace through relationship development, events, and various activities, including supporting lululemon product distribution and engaging with local fitness studios. This role is pivotal in nurturing and maintaining essential relationships with lululemon Ambassadors and other influential community stakeholders, providing mutual benefits. The Community Engagement Specialist also ensures an exceptional guest experience while on the sales floor, integrating their community insights into guest interactions.
Key Responsibilities
- Work collaboratively with store leadership to bring the community strategy to fruition, focusing on community foundations and guest experience.
- Build and manage vital local relationships (e.g., Ambassadors, Sweat Collective, studio owners) to enhance guest acquisition and retention.
- Engage with the local community to discover future Ambassador or partnership opportunities, elevating the store's status as a community hub.
- Connect with guests on the sales floor to understand their unique needs, provide product education, and integrate omnichannel experiences for a seamless guest journey.
- Participate in, support, and/or organize local and regional community events.
- Implement the product distribution strategy through community partners and Ambassadors.
- Analyze community-related business data and metrics to offer insights and recommendations to store leadership regarding community events and initiatives.
- Foster a respectful and inclusive team environment by embracing and celebrating diversity, ensuring a supportive and enjoyable experience for all team members.
Eligibility
- Must be legally authorized to work in the country where the store is located.
- Must have reliable transportation to travel to the assigned store.
- Work schedules may vary based on store requirements.
- Shifts are typically scheduled for mornings, afternoons, evenings, weekends, and holidays.
- During peak periods or special events, shifts may include early mornings or late nights.
- A minimum of 1 year of cumulative experience in customer service, grassroots marketing, brand engagement, or community development.
- Education: High school diploma/GED/equivalent or higher.
- Experience in building or maintaining relationships with clients, groups, or partners; motivating team members to achieve goals.
- Inclusion & Diversity: Fosters an inclusive environment that values and celebrates differences.
- Integrity: Acts in an honest, fair, and ethical manner.
- Connection and Partnership: Builds professional relationships with team members and guests; develops partnerships within the company and community.
- Planning and Organizing: Organizes work efficiently to ensure completion in alignment with priorities.
- Collaboration and Teamwork: Works effectively with others to achieve common goals; seeks diverse perspectives.
- Learner Mindset: Is curious, open to feedback, and pursues continuous learning and skill development.
- Self-Leadership: Takes personal responsibility for actions; inspires others to support goals and initiatives.
- Interactive Communication: Effectively conveys and understands information while interacting with others.
- Work may occur in various settings, including navigating the store with bright lights and loud music, as well as in community locations.
- Responsibilities involve building relationships with new individuals, strengthening community partnerships, and participating in fitness-related events.
- Work is conducted as part of a team, sometimes independently, and may involve using computers or other technical devices.
At lululemon, we believe in rewarding exceptional team performance. The base pay range for this position is between $18.00 - $20.70/hour, subject to minimum wage laws in the location. The offered base pay is determined by market location and may vary based on job-related knowledge, skills, experience, and internal equity. This position also has a target bonus of an additional $3 per hour, contingent on specific requirements and the Company's discretion, resulting in a total target compensation range of $21.00 - $23.70/hour.
We prioritize investing in our people. We strive to create an environment where inclusive leaders can develop and empower everyone to thrive. Our total rewards offerings include:
- Comprehensive health and dental benefits, along with mental health support.
- Paid time off.
- Retirement savings plan with matching contributions.
- Generous employee discounts.
- Access to fitness and yoga classes.
- Parental leave top-up.
- A wide range of development courses.
- Networking opportunities, mentorship programs, and leadership series.
