IT Senior Systems Operations Engineer

3 weeks ago


Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

JOB DESCRIPTION

You will be part of the Managed Services team . Your responsibilities include technical

administration, maintenance and troubleshooting. You are expected to work with our client to

ensure IT Support Services are delivered based on agreed service level definition , much to the

satisfaction of both customers & company. Managing customers expectation is part of your job

scope, which required of you to work closely with external & internal project team members.

Additionally, you will mentor a team of systems operations engineers, providing guidance,

mentorship, and technical expertise . You are expected to be a fast learner, to acquire technical

implementation skill as and when needed due to business requirements. You need to have a

strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

Mentoring a team of systems operations engineers, providing guidance, mentorship,

and technical expertise.

Monitor condition of server, apps and security measures

Identify, log and resolve technical problems of the scope (Incident Management)

Ensure that work is carried out within agreed service levels (Service Request / Incident /

Change / Patch Management)

Respond to site to troubleshoot, diagnose and rectify faults

Liaise and coordinate the recovery of systems

Identify potential changes and system improvements for consideration and

implementation (continuous improvements)

Create, maintain and distribute reports of progress to service delivery manager.

Any o ther ad-hoc tasks assigned

JOB REQUIREMENTS

Good knowledge of windows operating systems, Clusters, NLB, or Unix

Good knowledge of OS Provision, hardening and patching.

Good knowledge of Solarwinds, Manage Engine.

Good knowledge of AV solution such as Symantec.

Good knowledge of cloud platform and virtualization technologies.

BMC Control-M

Good server experiences like AD administration & basic networking experiences

At least 3 years of relevant working experience in infrastructure support is required for

this position.

SOFT-SKILLS

Demonstrated leadership experience , with the ability to mentor and motivate a team.

Self-driven and must be effective in working both independently and in a team setting,

with minimum supervision.

Good problem solving and logic skills

Good communication skills (verbal and written) in English

Excellent customer management skills

QUALIFICATIONS

Diploma or Bachelor degree in Computer Science, Engineering, Information

Technology or related discipline from a recognized institution.

Information Technology Infrastructure Library (ITIL) foundation certification

Working hours : Mon - Fri 0830 - 1800

Office Location : East Central

Working place : Genting Centre or Sentosa

**We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**



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