IT Senior Systems Operations Engineer
3 weeks ago
Roles & Responsibilities
JOB DESCRIPTION
You will be part of the Managed Services team . Your responsibilities include technical
administration, maintenance and troubleshooting. You are expected to work with our client to
ensure IT Support Services are delivered based on agreed service level definition , much to the
satisfaction of both customers & company. Managing customers expectation is part of your job
scope, which required of you to work closely with external & internal project team members.
Additionally, you will mentor a team of systems operations engineers, providing guidance,
mentorship, and technical expertise . You are expected to be a fast learner, to acquire technical
implementation skill as and when needed due to business requirements. You need to have a
strong analytical and problem-solving skill, so as to excel in supporting our customers.
KEY RESPONSIBILITIES
Mentoring a team of systems operations engineers, providing guidance, mentorship,
and technical expertise.
Monitor condition of server, apps and security measures
Identify, log and resolve technical problems of the scope (Incident Management)
Ensure that work is carried out within agreed service levels (Service Request / Incident /
Change / Patch Management)
Respond to site to troubleshoot, diagnose and rectify faults
Liaise and coordinate the recovery of systems
Identify potential changes and system improvements for consideration and
implementation (continuous improvements)
Create, maintain and distribute reports of progress to service delivery manager.
Any o ther ad-hoc tasks assigned
JOB REQUIREMENTS
Good knowledge of windows operating systems, Clusters, NLB, or Unix
Good knowledge of OS Provision, hardening and patching.
Good knowledge of Solarwinds, Manage Engine.
Good knowledge of AV solution such as Symantec.
Good knowledge of cloud platform and virtualization technologies.
BMC Control-M
Good server experiences like AD administration & basic networking experiences
At least 3 years of relevant working experience in infrastructure support is required for
this position.
SOFT-SKILLS
Demonstrated leadership experience , with the ability to mentor and motivate a team.
Self-driven and must be effective in working both independently and in a team setting,
with minimum supervision.
Good problem solving and logic skills
Good communication skills (verbal and written) in English
Excellent customer management skills
QUALIFICATIONS
Diploma or Bachelor degree in Computer Science, Engineering, Information
Technology or related discipline from a recognized institution.
Information Technology Infrastructure Library (ITIL) foundation certification
Working hours : Mon - Fri 0830 - 1800
Office Location : East Central
Working place : Genting Centre or Sentosa
**We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**
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