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Senior System Engineer
2 months ago
**Job Title:** Senior System Engineer
**Job Summary:** We are seeking a highly skilled Senior System Engineer to join our team at MyCareersFuture. As a key member of our technical team, you will be responsible for ensuring the smooth operation of our cloud infrastructure and providing top-notch technical support to our customers.
Key Responsibilities:- Assist in the resolution of complex technical issues beyond the capability of our first-level support team.
- Perform system recovery and ensure that our systems run according to contractual specifications.
- Evaluate and escalate unsolvable problems to our third-level support team and report to our superiors.
- Provide expert advice on system and database performance monitoring and tuning.
- Ensure the successful deployment of approved patches and releases.
- Complete all services requested within the agreed Service Level Agreement (SLA) timeframe.
- Assist customers in verifying, isolating, and providing temporary workarounds for problems beyond our second-level support team's capability.
- Evaluate and escalate unsolvable system problems and service requests to our OEM/Vendor for technical support.
- Coordinate system development tasks, including design, integration, and formal testing.
- Oversee all transitions into production.
- Develop and complete actions in system specifications, technical and logistical requirements, and other disciplines.
- Create and maintain programmatic and technical documentation to ensure efficient planning and execution.
- Manage and document system configurations.
- Perform troubleshooting and resolve incidents based on SLA.
- Generate relevant administrative records and reports.
- Degree/Diploma in Computer Science, Computer Engineering, or equivalent.
- Consideration will be given to experience and certifications in lieu of a degree.
- Minimum 3 to 5 years of IT experience.
- Past working experience in a cloud environment is an advantage.
- Able to handle demanding service response and recovery turnaround.
- Able to manage daily support tasks to meet stringent SLA requirements.
- Excellent scheduling and multitasking skills.
- Meticulous and process-oriented.
- Good, hard-working attitude with the ability to work well under pressure.
- Good communication skills in English (written, spoken).
- Good analytical skills with the ability to work with others to resolve problems.
- Good organization skills, with the ability to properly document and track information.
- Preferably with Microsoft Certification and/or ITIL certification.
- Dynamic, customer-oriented, experience working in a fast-paced environment.
- Good knowledge of Linux, Unix, Active Directory/DNS, Microsoft Azure Stack, Microsoft Windows 2016-2022, Commvault Backup and Recovery, and Symantec Endpoint Protection.
