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Office Specialist

2 months ago

Shawnee, United States State of Kansas Full time

Employment Benefits

: Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with the Retirement and deferred compensation programs Position Summary & Responsibilities: Position Summary:

The Business Services Office Specialist is responsible for receiving and processing business entity filings received by the Kansas Secretary of State’s Business Services Division and assisting customers in person and over the phone with filing questions and inquiries.

Job Responsibilities may include but are not limited to the following: Receives and processes business filings in accordance with agency policy and procedure. Identifies and communicates filing deficiencies to the business entity filer. Performs independent review of business documents to determine if the document can be accepted for filing. Assists customers, agency personnel, and the public to resolve routine or non-complex issues regarding filing business entity documents or documents on file with the agency. Provides recommendations for adjustments to existing division rules, regulations and/or policies to division management. Performs other duties as assigned.  

  Qualifications: Education : High School Diploma:  Preferred Qualifications : Excellent phone and in-person customer service etiquette. Ability to communicate clearly and professionally in person, over the phone, and via email with customers to resolve questions or issues. Ability to use independent thought and judgment to develop appropriate and effective solutions to assignments of a varied nature. Ability to complete tasks accurately and timely. Proficient in Microsoft Office and willingness to learn other office computer systems. Must possess a positive attitude. Strong organizational and analytical skills. Ability to self-motivate. Willingness to learn and to assist colleagues as needed. Bachelor’s Degree in business or a relevant field. Significant and relevant work experience may be substituted.