Customer Rep Specialist

1 month ago


Shawnee, United States State of Kansas Full time

Employment Benefits

: Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Employee discounts with the Retirement and deferred compensation programs Position Summary: Serves customers through front counter help desk and call center supporting Driver Lincense, Driver Solutions and Medical Vision programs. Business support unit serves as subject matter experts for KanLicense to perform driver related activities in accordance with Kansas Statutes and Kansas Department of Revenue Policy. Unit is primary contact center for all system process question regarding KanLicense. Qualifications:

Education: High school diploma or equivalent.  
 
Minimum Qualifications:
Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency. 

Preferred Experience: One year of experience in customer service or general office and one year of experience in a call/contact center. The ideal candidate would have excellent proofreading and editing skills along with good attention to details. In addition, hands on experience with Microsoft Word, Excel, PowerPoint and Access.
 
Post-Offer, Pre-employment Requirements:
KBI and FBI fingerprint required due to involvement in application/issuance process for KS Driver's License and/or KS ID Card.


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