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Program Support Technician

4 months ago

Richmond, United States Commonwealth of Virginia Full time

Job Duties

The Virginia Department of Motor Vehicles’ (DMV) Driver’s License Compliance Work Center is seeking a Program Support Technician to produce, review, and assist with high-volume workloads of mail-in service requests and phone calls from various sources including: DMV’s Customer Service Centers and Customer Contact Centers, attorneys, customers, Driver Improvement Clinics, Virginia courts, Virginia Alcohol Safety Action Program, and immediate response to faxes and Landing Zones.
Responsibilities Include:
• Analyzing driver history files to determine if drivers are in compliance with the Motor Vehicle Code and court orders, determine the correct action if drivers are out of compliance, and update driving records accordingly
• Responding to correspondence from citizens, courts, attorneys
• Performing other services provided by the work center as assigned

Headquartered in Richmond, Virginia, DMV serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We do not just talk about our core values, we live them

Minimum Qualifications

• Experience reading, analyzing, and applying policies and procedures and adapting to frequent policy and procedural changes
• Experience reviewing and interpreting laws and legal documents
• Experience interacting with law enforcement, courts, and/or attorneys
• Knowledge and/or experience performing mathematical computations and balancing and reconciling money
• Experience providing customer service, effectively managing difficult customer situations, and responding promptly to the needs of the customer
• Ability to be self-motivated to meet deadlines for completing tasks
• Experience working in a group setting in the workplace to quickly and effectively accomplish tasks
• Experience using Microsoft Office Suite, email, and databases
• Excellent problem-solving, using analytical and creative thinking to find solutions
• Ability to work multiple shifts Monday - Friday 8:15 am - 5:00 pm, and alternated shift of 8:45 am - 5:30 pm, Saturday, as needed.8:00 am - 1:00 pm

Additional Considerations

• Knowledge of DMV processes and the Motor Vehicle Code

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name:

Phone:

Email:

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.