IT Support Technician

2 weeks ago


Richmond, Virginia, United States LanceSoft, Inc. Full time

IT Support Technician

LanceSoft, Inc. is in search of an IT Support Technician with a solid background in assisting Windows desktop users within a corporate setting.

This role involves overseeing and addressing client IT concerns utilizing various helpdesk platforms – including KSE, Ivanti, and SharePoint. Support will be provided through multiple channels: telephone, face-to-face interactions, and remote assistance.

The ideal candidate will possess extensive knowledge and experience with desktop applications, particularly Windows 11, SharePoint Online, OneDrive, Teams, and MS O365.

Key responsibilities include:

  • Employing troubleshooting tools effectively.
  • Managing and maintaining desktops, laptops, and tablets.

We are looking for someone who can demonstrate strong problem-solving skills and a commitment to delivering exceptional support to our users.



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