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VDOT Program Manager

2 months ago

Richmond, Virginia, United States Cyber Resource Full time
Job Summary

We are seeking a highly skilled IT Program Manager to lead our Statewide IT Support Hub at VDOT. As a key member of our team, you will be responsible for supervising a remote team of Desktop Technicians and Business Analysts, providing technical support for equipment and applications used by agency employees throughout the state.

Key Responsibilities
  • Supervise and manage a team of IT professionals, providing guidance and support to ensure excellent customer service.
  • Implement service improvements to support field operations and complete incident resolution at the highest levels of customer service.
  • Standardize help request processes and approaches, and manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that affect employees.
  • Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas.
  • Explore opportunities for process improvement, create and manage relationships with internal/external customers and vendors, and assist in developing goals and objectives.
Requirements
  • Leadership skills that positively influence and motivate others.
  • Strong ability to organize, motivate, communicate, and listen to a team.
  • Ability to manage and mentor a tiered team of remote workers.
  • Experience utilizing service request software.
  • Experience in IT Desktop Support and/or as an IT Business Analyst.
  • Strong written and oral communication skills.
  • Strong problem-solving skills.
Additional Information

This is a contract position, and candidates must physically reside within the US for the duration of the assignment.