Station Agent, Municipal Railway – San Francisco Municipal Transportation Agency

4 days ago

San Francisco, United States City and County of San Francisco Full time

Company Description

This is a San Francisco Municipal Transportation Agency Class Based Test.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening:  September 12, 2024
Deadline to Apply:  September 18, 2024 
Compensation Range: annually
Recruitment ID:  CBT-9131-T00118/REF43161X

Job Description

Under general supervision a Station Agent works in a booth at a Municipal Railway Metro station

Essential functions include but are not limited to:

Provides public with information concerning MUNI fares, routes, schedules, and other connecting transit services, by speaking to patrons at the station and via a public address system, so that the flow of patrons will be smooth; includes assisting elderly and disabled persons. Maintains order at assigned station, by monitoring patron activities and by taking appropriate action when fare evasion or other illegal activities are observed in order to maintain the safety of the public. Responds to patrons complaints and requests for assistance by explaining and demonstrating the proper use of station fare equipment as well as explaining rules, procedures, policies. Performs routine checks on escalators and elevators and fare collection equipment to ensure smooth operation. This includes performing troubleshooting of the fare collection equipment. Uses monitoring equipment including display devices, communication equipment, fare collection equipment, and conveyance equipment by watching display monitors making visual checks to ensure proper service Responds appropriately in emergency situations by contacting Central Control, and then initiating appropriate response such as crowd control and/or station evacuation; activates/ensures proper operation of the fan control system (may be required to enter track-way/catwalk); performs minor fire suppression. In addition, requests appropriate professional and/or medical assistance for sick, injured or violent persons, so that corrective action can be taken to ensure the safety of the public; and MUNI employees and assets. Completes forms and reports as required, in order to maintain records and information; includes accident reports for claims department, reports for supplies and maintenance, and unusual occurrence reports. This includes lifting boxes of transit timetables, transfers, brochures, and other printed matter. Opens and closes assigned station by manipulation of gate assemblies and the preparation of station equipment for revenue service. This includes the turning on and off of conveyance and surveillance equipment; preparing revenue collection equipment, and performing safety checks of the station.

Nature of work: Requires incumbents to work weekends, different shifts and holidays; work alone in stations during early morning and late night hours; stoop, bend, kneel, reach, lift, and climb to perform a variety of duties; work in inclement weather; open and close stations by lifting and pulling gate assemblies weighing up to 50 pounds.

Qualifications

MINIMUM QUALIFICATIONS:

Two (2) years of verifiable work experience in a job requiring extensive public contact with a major portion of the duties dealing with complaints and inquiries.

Note: Positions require basic computer knowledge and skills email, applications, etc.).


Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on and for considerations taken when reviewing applications. 

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Written Multiple-Choice Examination (Weight: 100%): Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and abilities in job-related areas that may include but not be limited to: knowledge of customer relations; ability to read maps; and ability to read and comprehend written materials.

This will be a computer-administered test to be taken at home or location of one’s convenience, but only within the time-period specified on the test notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Using a desktop or laptop is required, and the acceptable browsers are Google Chrome, Mozilla Firefox and Microsoft Edge.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: .

Additional Information

Eligibility List/Score Report :  
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 24 months and may be extended with the approval of the Director of Transportation.

Terms of Announcement and Appeal Rights :  
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at .]

The terms of this announcement may be appealed under Civil Service Rule Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency, ATTN: Human Resources Exams Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at .

Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency :

 / / / / / / / / / / 

HOW TO APPLY:

Applications for City and County of San Francisco jobs are only accepted through an online process.
1. Visit
2. Type "9131" into the "Search by class or keyword" field.
3. Click the link to open the job ad.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information:  

  • Assistant Power System Operator SF Municipal Transportation Agency

    7 days ago

    San Francisco, United States City and County of San Francisco Full time

    Job Description Under direct supervision, the Assistant Power System Operator assists in the operation and maintenance of the electrical power conversion and substation distribution systems that furnish electric power for SFMTA electric transit vehicles, dispatches information and monitors the operation of SFMTA substations. Performs related duties as...

  • School Crossing Guard

    3 months ago

    San Francisco, United States City and County of San Francisco Full time

    Company Description The San Francisco Municipal Transportation Agency (SFMTA) is a department of the City and County of San Francisco responsible for the management of all ground transportation in the City. The SFMTA has oversight over the Municipal Railway (Muni) public transit, as well as bicycling, paratransit, parking, traffic, walking, and taxis. ...

  • Strategic Policy Analyst

    2 weeks ago

    San Francisco, California, United States San Francisco Municipal Transportation Agency Full time

    Position Overview:The San Francisco Municipal Transportation Agency is seeking a dedicated and skilled Administrative Analyst to join the Office of the Chief Strategy Officer. This role is pivotal in enhancing the agency's operational efficiency and effectiveness through comprehensive analysis and strategic support.Key Responsibilities:Under general...

  • Government Operations Analyst

    1 week ago

    San Francisco, California, United States San Francisco Municipal Transportation Agency Full time

    Position Overview:The Administrative Analyst within the Government Operations sector plays a crucial role in enhancing the operational efficiency of the San Francisco Municipal Transportation Agency (SFMTA). This position is responsible for conducting in-depth analyses and providing technical support for various projects and initiatives aimed at fulfilling...

  • Administrative Operations Analyst

    2 weeks ago

    San Francisco, California, United States San Francisco Municipal Transportation Agency Full time

    Position Overview:As a key member of the Office of the Chief Strategy Officer, the Administrative Analyst will engage in complex analytical and technical tasks to support the San Francisco Municipal Transportation Agency's (SFMTA) initiatives. This role focuses on enhancing operational efficiency and advancing strategic objectives through detailed research...

  • Municipal Attorney

    2 weeks ago

    San Francisco, California, United States City and County of San Francisco Full time

    Position OverviewCity and County of San FranciscoThe City and County of San Francisco is seeking a committed legal professional to become a vital member of their Health & Human Services Division. This division offers legal guidance to various municipal departments and initiatives focused on health and human services.Role DetailsEmployment Type: Permanent...

  • Municipal Law Counsel

    1 week ago

    San Francisco, California, United States The San Mateo County Bar Association Full time

    Position OverviewThe San Mateo County Bar Association is looking for a qualified mid-level attorney to fill the role of Deputy City Attorney. This position involves providing comprehensive legal guidance and transactional support primarily to municipal departments.Key ResponsibilitiesDeliver general legal advice to various city departments, with a primary...

  • Criminal Justice Professional

    7 days ago

    San Francisco, California, United States City and County of San Francisco Full time

    Job SummaryThe City and County of San Francisco is seeking a highly skilled and motivated Assistant District Attorney to join our team. As a key member of our office, you will be responsible for prosecuting criminal cases in the San Francisco Superior Court.Key ResponsibilitiesTry jury and bench criminal cases and litigate evidentiary and other hearings in...

  • Municipal Legal Advisor

    1 week ago

    San Francisco, California, United States The San Mateo County Bar Association Full time

    The San Mateo County Bar Association is in search of a skilled mid-level attorney to fulfill the role of Deputy City Attorney.This position involves providing comprehensive municipal legal guidance and transactional support, particularly in collaboration with the human resources division, transportation sector, and utilities department. Additional...

  • Welder/Pipefitter - San Bernardino Municipal Water Department

    1 week ago

    San Bernardino, California, United States San Bernardino Municipal Water Department Full time

    Job SummaryThe San Bernardino Municipal Water Department is seeking a skilled Welder/Pipefitter to join our team. As a key member of our water distribution and transmission pipeline maintenance team, you will be responsible for performing skilled welding and pipefitting work in a variety of construction and maintenance activities.Key ResponsibilitiesPerform...

  • Facilities Maintenance Specialist

    7 days ago

    San Francisco, California, United States City and County of San Francisco Full time

    Job SummaryThe City and County of San Francisco is seeking a skilled Custodian to join our Recreation and Park Department's Custodial Relief Program. As a Custodian, you will be responsible for maintaining the cleanliness and organization of our city's parks, recreation centers, and other facilities.Key ResponsibilitiesPerform routine cleaning tasks,...

  • Deputy City Attorney

    3 days ago

    San Francisco, California, United States The San Mateo County Bar Association Full time

    The San Mateo County Bar Association is seeking a highly skilled and experienced Deputy City Attorney to join our team. As a key member of our staff, you will provide expert legal advice and support to our clients in the public sector.The ideal candidate will have a strong background in municipal law, with experience advising cities and public entities on a...

  • Power System Operations Specialist

    4 days ago

    San Francisco, California, United States City and County of San Francisco Full time

    Job SummaryThe City and County of San Francisco is seeking a highly skilled Power System Operations Specialist to join our team. As an Assistant Power System Operator, you will play a critical role in the operation and maintenance of our electrical power conversion and substation distribution systems.Key ResponsibilitiesAssist in the operation and...

  • Transportation Systems Engineer

    1 week ago

    San Francisco, California, United States City and County of San Francisco Full time

    Company Overview: The City and County of San Francisco is committed to improving transportation services across the region. The San Francisco Municipal Transportation Agency (SFMTA) is at the forefront of this mission, managing a comprehensive range of ground transportation options including public transit, cycling, paratransit, parking, traffic, and taxi...

  • Public Safety Officer

    3 days ago

    San Francisco, California, United States City and County of San Francisco Full time

    Job SummaryThe City and County of San Francisco is seeking a highly skilled and dedicated Institutional Police Officer to join our team. As a key member of our Public Safety Department, you will be responsible for maintaining law and order within and surrounding City College campuses and other district sites.Key ResponsibilitiesMaintain law and order within...

  • Institutional Police Officer

    7 days ago

    San Francisco, California, United States City and County of San Francisco Full time

    Job SummaryWe are seeking a highly skilled and dedicated Institutional Police Officer to join our team at the City and County of San Francisco. As a key member of our public safety team, you will be responsible for maintaining law and order, providing a safe and secure environment for students, faculty, staff, and visitors, and enforcing state and local laws...

  • Senior Construction Inspector

    5 days ago

    San Francisco, California, United States City and County of San Francisco Full time

    Job SummaryThe City and County of San Francisco is seeking a highly skilled Senior Construction Inspector to join our team at the San Francisco Public Works department. As a Senior Construction Inspector, you will play a critical role in ensuring that construction projects are completed to the highest standards of quality and safety.Key...

  • Senior Manager of Municipal Research

    1 week ago

    San Francisco, California, United States Charles Schwab Full time

    Your Opportunity At Charles Schwab, you are empowered to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, enabling us to transform the finance industry together. Charles Schwab Asset Management (SAM) comprises proprietary and third-party investment management solutions, research insights, and...

  • Associate Engineer

    3 months ago

    San Francisco, United States City and County of San Francisco Full time

    Company Description The San Francisco Municipal Transportation Agency (SFMTA) is a department of the City and County of San Francisco responsible for the management of all ground transportation in the City. The SFMTA has oversight over the Municipal Railway (Muni) public transit, as well as bicycling, paratransit, parking, traffic, walking, and taxis. ...

  • Municipal Outside Sales Representative

    3 months ago

    San Diego, United States Knapheide Truck Equipment Full time

    Job DescriptionJob DescriptionKnapheide Truck Equipment Center is looking to hire an experienced Municipal Outside Sales Representative for San Diego to sell work truck bodies, equipment, and accessories; identify potential leads, educate prospects, manage orders, and provide customers with exceptional service and support. This full-time position earns a...