People Partner Coordinator

1 month ago

Troy, United States InDepth Engineering Solutions, LLC Full time

This is a remote position.

  • Ensure a positive experience for employees by providing daytoday support on People Teamrelated policies and programs

  • Use case management system to interact with employees to track cases for trends and ensure proper documentation

  • Help drive the content on processes and initiatives introduced by the People Team for the Open Access (selfservice) knowledge base

  • Assists and encourages employees to make effective use of Open Access (i.e. Selfservice) knowledge management case management tool and any other People systems available to them in order to drive rapid resolution

  • Collaborate with the broader People Operations team People Team COEs (Total Rewards Recruiting Talent Development) and the Business Partners and People partners to provide feedback and support

  • Partner with People Team IT Facilities and other crossfunctional partners to ensure the onboarding and offboarding processes are delivering the right employee experience

  • Responsible for escalation of issues in a timely manner to ensure an effective employee experience while remaining engaged in resolving the issue

  • Ensure that all critical administrative transactions like the I9 or background check process are accurate and handled in a timely and compliant manner

  • Provide exceptional service to questions and issues received from employees

  • Help maintain and audit employee personnel files

  • Provide support to overall People Team initiatives when necessary



Requirements

  • Bachelor s degree in human resources Business Administration preferred

  • Minimum 12 years experience in an HR support role preferably in a shared services environment

  • General knowledge of HR functional areas and workflows

  • Experience with Workday and SharePoint is preferred

  • Experience with Remedy Jira ServiceNow or similar case management systems strongly preferred

  • Ability to act with integrity professionalism and confidentiality with sensitive data and conversations and effectively work with employees at all levels of the company

  • Must be able to learn and apply quickly as well as to dispense/share knowledge in a team environment

  • Exceptional customer services skills

  • Attention to detail and strong organization skills

  • Excellent verbal and written communication skills

  • Strong analytical and problemsolving skills

  • Experience working in a fastpaced professional global business environment is a plus

  • Must be selfmotivated demonstrate initiative and able to work independently.

  • Must be able to prioritize deliver on deadlines problem solve and multitask

  • High proficiency in Word Excel and PowerPoint and ability to research compile and present information and data



General knowledge of HR functional areas and workflows Experience with Workday and SharePoint is preferred Experience with Remedy, Jira, ServiceNow, or similar case management systems strongly preferred Ability to act with integrity, professionalism, and confidentiality with sensitive data and conversations, and effectively work with employees at all levels of the company Must be able to learn and apply quickly, as well as to dispense/share knowledge in a team environment Exceptional customer services skills Attention to detail and strong organization skills Excellent verbal and written communication skills Strong analytical and problem-solving skills Experience working in a fast-paced, professional, global business environment is a plus Must be self-motivated, demonstrate initiative, and able to work independently. Must be able to prioritize, deliver on deadlines, problem solve, and multi-task High proficiency in Word, Excel, and PowerPoint and ability to research, compile, and present information and data

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