Program Coordinator

3 days ago

Troy, United States Populus Group Full time

The PG Difference

PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a network of lasting relationships based on trust and respect for each other. This allows us to foster an environment that supports employees' choices to balance what’s most important to them. Our hybrid environment provides employees opportunities to connect, develop, and succeed, while still giving them autonomy and flexibility to work remotely or from a local office based on their needs.

We believe that everyone’s voice matters regardless of their role or tenure. Within PG, employees have access to leadership of all levels and the opportunity to give and receive feedback to influence change in both formal and informal ways. We also like to have quite a bit of fun along the way


Job Description

We are currently looking for a talented individual to join our Managed Service Provider (MSP) team. As a Staffing Coordinator, you will support our Program Office, for one or more of our pillar customers. In this role, you will be the point of contact from offer acceptance through the contractor lifecycle. This includes owning the onboarding updates, ensuring compliance to the clients’ contract requirements, assignment extensions and offboarding. You will assist the client and suppliers on troubleshooting and navigating the Vendor Management System (VMS) technology that is used for our MSP programs. You will also be involved in the general oversight of high-level business initiatives, participate in quarterly business reviews, and drive high touch customer service.


Responsibilities

  • Assist Hiring managers, Program Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to: onboarding, extensions, worker assignment management, and off boarding of contingent workers
  • Assist with strengthening relationships with customers and suppliers
  • Enhance customer satisfaction by ensuring any customer-dictated Service Level Agreements (SLAs) have been successfully achieved
  • Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
  • Manage and review Vendor Management System (VMS) for accuracy
  • Provide constant communication to clients, suppliers, contingent workers and other partners via face-to-face meetings, email, and phone
  • Provide weekly invoicing for each client and perform periodic program status and activity reports as required
  • Complete supplier compliance audits on a quarterly basis
  • Partner with Staffing Specialist to welcome new Suppliers and ensure they are set up for success within the program
  • Partner with Staffing Specialist and Data & Reporting Analyst to create, develop, and present the Quarterly Business Review (QBR) to customers
  • Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.


Skills and Requirements

  • Working knowledge of Microsoft Excel, PowerPoint, and Outlook
  • Experience with Fieldglass, Simplify, Vector, or any additional VMS (Vendor Management System) Technology a plus, not required
  • Excellent customer service skills
  • 0-2 or more years of staffing and/or MSP experience
  • Ability to build and maintain a strong partnership with customers, suppliers, and the Staffing Specialist
  • Effective oral and written communication skills
  • Strong determination to impact performance
  • Excellent documentation and follow up skills
  • Willingness to travel to customer locations, if necessary

Unique Benefits

We believe everyone deserves the opportunity to succeed. This is why it is so important to us that our employees’ have access to a wide variety of development options to help them become better professionals and people. This includes informal opportunities for self-development, skills-based development, and formal training. The opportunities are endless, highlighting some of our options below:

  • Our hybrid environment provides autonomy and flexibility to work remotely or from a local office based on team need
  • Degreed Online Learning Platform
  • Employee Development Program offering learning opportunities for varying levels of experience
  • Tuition Reimbursement for both Undergraduate and Graduate Degrees
  • 1k Treat Yourself Account (after 6 months’ employment)
  • Free Book Program (Yup, free books sent right to your door)
  • Internal development lunches and Snack Chats (Yes.. snacks)
  • Annual Training Fund
  • Community Service Hours
  • 20 Days PTO (Not Including Observed Paid Holidays)













Populus Group is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ClimberHR@PopulusGroup.com for other accommodation options. However, if you have questions about this position, please contact PGinternalrecruiting@populusgroup.com.

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