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JOB DESCRIPTION:

Orients personal care and homemaker staff about all policies and procedures and completes the onboarding process

Arranges and documents training

Schedules staff and notify clients of changes

Performs written assignments of duties on a client-specific basis

Meets/conferences/educates the staff as necessary

Receives and reviews referrals of clients and follow-ups with them as needed

Performs initial assessment visit to client homes, assigns caregivers, and completes the assessment and all open packet forms

Performs supervisory visits to clients’ homes (at least every three a month or as needed for problem resolution, skills validation of staff, client-specific or procedure-specific training of staff, observation of client’s condition and care, and assessment of client satisfaction with services)

Provides monthly supervision of client care via telephone or other appropriate contacts with the client and/or family/caregivers

Provides first level investigation of complaints and incidents

Counsels staff on difficult cases and potentially dangerous situations

Communicates with the case managers, the physician, and other providers on the care plan as necessary to ensure appropriate and effective care

Attends and participates in appropriate client care conferences as well as

staff/education/agency committee meetings

Maintains confidentiality in all aspects of job performance

Adheres to, promotes and holds others accountable for agency core values, ethics, and mission

Performs all job functions in compliance with all appropriate local, state, and federal laws, regulations, and professional standards

Participates in an Administrative On-Call Rotation

Steps in and assists with client care/shifts when needed

Performs other related functions as required

Understands and adheres to the established Your Home Assistant policies and procedures.

Creates and maintains staff schedules.

Provides staffing for sick leave, vacation, long term leave.

Schedules client appointments/visits according to care plans and staff availability.

Enters scheduling data, creates schedules.

Contacts care providers and clients regarding day-to-day changes.

Discerns client services required as outlined in agreements, urgent requests and care plans.

Enters staff and client information into database.

Maintains staff and client database (e.g. CQA, dates and reminders of TB, client admission,

client hospital admission and discharge).

Maintains staff and client statistics, and reports.

Maintains call – in and retention report.

Performs general office duties including but not limited to word processing, photocopies,

Files, shreds, sort/distributes mail, provides reception and telephone services.