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Warranty Lead

2 months ago

Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

Zenith Infotech (S) is a Tech Recruitment firm with 27 years of history, supporting our clients from the government and corpoate sector, in terms of ICT Consutant placements.

Currently, we are looking out for a Senior Consultant whom has experienced in Leading A Team Of Quality Engineers, to support CRM projects on SalesForce and CloudSense platform.

Job Scope:

Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.

- ITIL and IT Service Management background

- Defect triaging and issue management

- Experience with reporting the production status, SLA and KPIs in a telco project.

- Should be able to manage the prioritization and planning of a team of support developers and testers.