Current jobs related to Customer Service Representative, new Call Center - Plainview - AV Staffing Solutions

  • Customer Service Representative

    4 weeks ago

    Plainview, United States AV Staffing Solutions Full time

    New and Exciting Opportunity: Join Our 24/7 Growing Call Center! About Us: Join a technology companys team dedicated to providing top-notch customer service in a dynamic and engaging work environment. This company is seeking a motivated and customer service-savvy individual to help their customers overcome their internet-related challenges with confidence...

  • Customer Service Representative

    4 weeks ago

    Plainview, United States AV Staffing Solutions Full time

    New and Exciting Opportunity: Join Our 24/7 Growing Call Center!About Us:Join a technology companys team dedicated to providing topnotch customer service in a dynamic and engaging work environment. This company is seeking a motivated and customer servicesavvy individual to help their customers overcome their internetrelated challenges with confidence and...

  • Customer Service Representative Bilingual

    3 weeks ago

    Plainview, United States AV Staffing Solutions Full time

    New and Exciting Opportunity: Join Our 24/7 Growing Call Center!About Us:Join a technology companys team dedicated to providing topnotch customer service in a dynamic and engaging work environment. This company is seeking a motivated and customer servicesavvy individual to help their customers overcome their internetrelated challenges with confidence and...

  • Customer Service Representative

    2 months ago

    Plainview, United States AV Staffing Solutions Full time

    New and Exciting Opportunity: Join Our 24/7 Growing Call Center!About Us:Join a technology companys team dedicated to providing topnotch customer service in a dynamic and engaging work environment. This company is seeking a motivated and customer servicesavvy individual to help their customers overcome their internetrelated challenges with confidence and...

  • Customer Service Representative Bilingual

    7 days ago

    Plainview, United States AV Staffing Solutions Full time

    New and Exciting Opportunity: Join Our 24/7 Growing Call Center!About Us:Join a technology companys team dedicated to providing topnotch customer service in a dynamic and engaging work environment. This company is seeking a motivated and customer servicesavvy individual to help their customers overcome their internetrelated challenges with confidence and...

  • Customer Service Representative, new Call Center

    3 months ago

    Plainview, United States AV Staffing Solutions Full time

    Job Description New and Exciting Opportunity: Join Our 24/7 Growing Call Center! About Us: Join a technology company's team dedicated to providing top-notch customer service in a dynamic and engaging work environment. This company is seeking a motivated and customer service-savvy individual to help their customers overcome their internet-related challenges...

  • Customer Service Representative

    1 month ago

    Plainview, United States AV Staffing Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. As a key member of our 24/7 call center, you will be responsible for providing top-notch technical support to our customers, ensuring their internet-related issues are resolved efficiently and effectively.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    1 month ago

    Plainview, United States AV Staffing Solutions Full time

    Job Description New and Exciting Opportunity: Join Our 24/7 Growing Call Center! About Us: Join a technology company's team dedicated to providing top-notch customer service in a dynamic and engaging work environment. This company is seeking a motivated and customer service-savvy individual to help their customers overcome their internet-related challenges...

  • Insurance Customer Service Representative

    1 week ago

    Plainview, New York, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs by providing accurate and timely information. This includes processing policy changes and updates in the system, handling incoming calls and emails from customers regarding...

  • Customer Service Representative

    6 days ago

    Plainview, Minnesota, United States Kwik Trip Full time

    Job Summary: Kwik Trip is seeking a dynamic and customer-focused individual to join our Food/Guest Service team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and inviting store environment, and working collaboratively with our team to achieve sales goals.Key Responsibilities:•...

  • Customer Service Representative

    1 week ago

    Plainview, New York, United States Mosquito Joe Full time

    Mosquito Joe Service ExpertMosquito Joe of North Shore Long Island is a fast-growing, locally owned business seeking a Customer Service Representative to support our team. If you're an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.About UsMosquito Joe...

  • Customer Service Representative

    2 weeks ago

    Plainview, United States AV Staffing Solutions Full time

    Job Summary:This is a remote position that requires working rotating shifts to support customers and requires flexibility. The successful candidate will serve as the initial point of contact for customers seeking technical help, troubleshooting problems, offering effective solutions, and ensuring customer satisfaction using tools like Freshdesk, Sonar, and...

  • Customer Service Representative

    2 weeks ago

    Plainview, United States AV Staffing Solutions Full time

    About the RoleThis is a remote position that requires working rotating shifts to support customers and requires flexibility. The ideal candidate will have a customer-first attitude and be able to troubleshoot and resolve technical issues efficiently.Key ResponsibilitiesProvide outstanding customer service to users experiencing internet-related technical...

  • Customer Service Representative

    5 days ago

    Plainview, New York, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:Providing Exceptional Customer ServiceAssisting Customers with Policy Changes and InquiriesProcessing Policy Applications, Renewals, and...

  • Customer Service Representative

    2 weeks ago

    Plainview, Texas, United States Planet Fitness Full time

    About UsAt Planet Fitness, we strive to create a welcoming environment where everyone can feel comfortable and motivated to achieve their fitness goals.Our MissionWe aim to provide a unique and inclusive space where individuals can build a lasting, active lifestyle, free from judgment.Job SummaryWe are seeking a dedicated and customer-focused individual to...

  • Customer Service Representative

    2 weeks ago

    Plainview, Minnesota, United States Kwik Trip Full time

    Join Our Team: Kwik Trip is seeking energetic and outgoing individuals to provide exceptional customer service in our food service department. Our team members are responsible for maintaining a clean and inviting store environment, providing excellent customer service, and working collaboratively with colleagues to achieve sales goals. Key Responsibilities: ...

  • Customer Service Representative

    5 months ago

    Plainview, United States Mosquito Joe Full time

    Customer Service Representative, Mosquito Joe Mosquito Joe of North Shore Long Island is a fast-growing, locally owned business and we're looking for a Customer Service representative to join our team. If you're an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job...

  • Customer Support Representative

    6 days ago

    Plainview, Minnesota, United States GenServe Full time

    About GenServe, LLCGenServe, LLC is the nation's leading independent provider of scheduled and emergency power generator maintenance, repair, and sales in the United States, serving primarily commercial customers in various industries.The company's plan is to continue to accelerate its growth through further investments in organic sales growth and...

  • Customer Service Representative

    2 weeks ago

    Plainview, United States Zips Car Wash Full time

    Job OverviewAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for a Customer Service Associate at Zips Car Wash.As a key member of our team, you will play a vital role in creating a positive and welcoming atmosphere for our customers. Your primary...

  • Customer Service Associate

    2 weeks ago

    Plainview, Minnesota, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAt Family Dollar, we are seeking a Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service and...

Customer Service Representative, new Call Center

2 months ago

Plainview, United States AV Staffing Solutions Full time
Job Description
New and Exciting Opportunity: Join Our 24/7 Growing Call Center

About Us:
Join a technology company's team dedicated to providing top-notch customer service in a dynamic and engaging work environment. This company is seeking a motivated and customer service-savvy individual to help their customers overcome their internet-related challenges with confidence and professionalism. Our call center is expanding, offering exciting new opportunities, and operates 24/7, ideally requiring flexibility to work weekends, evening shifts, and overnights.
Job Summary:

As a Level 1 Customer Service Representative who is bilingual (Spanish/ English), you will serve as the initial point of contact for customers seeking technical help. Your responsibilities will include troubleshooting problems, offering effective solutions, and ensuring customer satisfaction using tools like Fresh Desk, Sonar, and other advanced platforms.

Key Responsibilities:
Customer Support:
  • Provide outstanding customer service to users experiencing internet-related technical difficulties.
  • Respond quickly and professionally to incoming calls, emails, and support tickets.
  • Diagnose and resolve issues related to internet connectivity, service disruptions, and account management.
  • Guide customers through step-by-step troubleshooting procedures.
Ticket Management:
  • Use Fresh Desk to log, track, and prioritize customer inquiries and technical issues.
  • Accurately document customer interactions and solutions in the ticketing system.
  • Efficiently manage ticket queues to meet service level agreements (SLAs).
Technical Expertise:
  • Access and update customer information using Sonar CRM.
  • Utilize platforms like Rancid, Tacacs+, Radius, LibreMS, GenieACS, Ruckus SmartZone Controller, and Unifi for comprehensive support.
  • Stay updated on product features, system updates, and industry best practices.
Escalation and Collaboration:
  • Escalate complex technical issues to higher support levels when necessary.
  • Collaborate with network operations, engineering, and IT support teams to resolve escalated issues.
  • Provide customers with status updates and ensure timely issue resolution.
Quality Assurance:
  • Follow established procedures and service standards to deliver high-quality support.
  • Participate in quality assurance activities, including call monitoring and ticket reviews, to enhance service delivery.
Qualifications:
  • Bilingual - Spanish and English
  • Associate's degree, Bachelor's degree, or relevant work experience.
  • Previous experience in a customer service role, ideally in a call center or help desk environment.
  • Basic troubleshooting skills for internet connectivity, computers, and devices.
  • Proficiency in using ticketing systems like Fresh Desk and CRM systems such as Sonar.
  • Ability to efficiently troubleshoot and resolve technical issues.
  • Familiarity with networking concepts.
  • Excellent verbal and written communication skills with a focus on customer satisfaction.
  • Ability to work collaboratively in a team environment and adapt to a fast-paced setting.
Summary of Shifts:
  • These can be rotating shifts to support customers 24/7 and require flexibility.
  • Work hours vary and can be subject to changes based on business requirements.
Why You'll Love Working With This Company:
  • Join a supportive and collaborative team.
  • Access ongoing learning and development opportunities to enhance your skills.

Ready to Make a Difference?
If you're passionate about helping customers and looking to grow your career, we want to hear from you. Apply now to join this team and take the next step in your professional journey

This position offers an hourly rate of $15 - 18 and is a temp-to-hire opportunity based on performance.

Requirements