Human Services Assistant III

1 month ago

Franklin, United States Commonwealth of Virginia Full time

Hiring Range: $28480.00 to NEGOTIABLE - BASED UPON EXPERIENCE

Full Time or Part Time: Full Time

Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services.

General Work Tasks (Illustrative Only) – Screens clients for benefits and services; Explains programs, services, policies and procedures; Assists clients with applications; Researches information; Serves as initial point of contact for applicants; Provides information regarding various programs and benefits, general eligibility requirements, and procedures; Assists clients with completing applications and performs initial screening of applications; Researches a variety of databases to obtain and/or verify information needed to process applications; Maintains logs of client documentation received; Schedules and coordinates appointments for clients to meet with benefit or services staff; Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone.

Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. 

Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities- Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; make screening decisions based upon specific criteria’s.

Education and Experience- Required - High school diploma; Preferred - Supplemented with related clerical experience, business or related field or any equivalent combination of training and experience which provides the required knowledge, skills and abilities; working knowledge of receptionist duties.

Special requirements: Applicants may be subject to a criminal history background search, central registry search, DMV driving record check and/or pre-employment drug screen. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

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