Guest Services Representative NorthPoint Dental

2 weeks ago

Minneapolis, United States Hennepin County Full time

Description

NorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic is seeking someone who enjoys working with the public, has strong communication skills, and a desire to help others while serving the community to fill their Guest Services Representative position. This position is responsible for the reception, registration, appointment scheduling, referrals, calls, scanning, and facilitating the patient flow of all dental appointments.
 

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500  referral bonus. For more information visit the employee referral program page.


Location and hours:
This position will be on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North Minneapolis, MN 55411. Work hours will vary and are Monday through Friday, between 8 a.m. and 5 p.m. Some Saturday shifts will be required from 8 a.m. - 12 p.m. on a rotating basis. This position may have some evening hours working until 7 p.m. This position will also provide backup as needed for the other dental clinic at 800 West Broadway, Minneapolis, MN 55411.

 
About the position type: 
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification. 

In this position, you will:
Answer all incoming calls to NorthPoint Health & Wellness Clinic and NorthPoint Inc. and monitor the cancellation line for cancellation of appointments. Register and schedule patients’ dental, medical, behavioral health, and optometry appointments by telephone and in-person within Dentrix, Epic Cadence and Prelude. Greet patients on arrival, provide check-in, and notify providers via the scheduling system; monitor patients in waiting room to help facilitate efficient patient flow. Interview patients to obtain demographic information, verify and update as needed, and create new patient accounts. Verify, obtain, and create accurate guarantor and insurance accounts; verify insurance coverage, collect payments for co-pays and scan insurance cards for each appointment and solicit financial information. Provide interpreter services and/or schedule interpreter services as needed for patients when scheduling appointments. Provide HIPPA and data privacy information to patients and document in Epic and Dentrix.  Call and schedule/reschedule patient appointments as needed; check scheduling queues, Epic in-baskets, and Microsoft team chats for appointment requests from medical providers. Need to have:
One of the following:Two years or more of office clerical experience.Two years or more of related post-high school education.18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.One year or more of office clerical experience an d completion of the Human Services Pathway Training Program. Nice to have: Experience:Using Dentrix, Epic or other electronic medical and dental billing systems.Performing front desk duties and handling confidential information. Working in a medical/dental office setting.Working with Microsoft Office suite (Excel, Outlook, Teams & Word). Knowledge of HIPAA security and privacy regulations. Ability to:Effectively communicate face to face and via telephone with people who have limited English skills and/or non-English speaking customers.Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines.Provide excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.Work in a fast paced environment. Candidates with fluency in Hmong, Spanish, or Somali  in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.   

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