Guest Services Supervisor

4 weeks ago


Minneapolis, Minnesota, United States Great Wolf Lodge Full time
Job Description

Pay: $20.25 per hour

At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities

  • Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
  • Ensures daily success of check-in standards and operational efficiencies
  • Provides coaching, encouragement, and recognition to pack members regularly
  • Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
  • Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
  • Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
  • Understands and participates in scheduling of staff, execution of labor management and forecasting
  • Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
  • Monitors performance of agents, providing real time feedback and coaching
  • Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
  • Participates in recruitment and selection of talent for the guest service team
  • Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
  • Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
  • Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
  • May also assist in supervising bell, valet and night audit and other roles as needed

Basic Qualifications & Skills

  • High School diploma or GED
  • Minimum of 1 year prior experience Rooms Division/Front Desk
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
  • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
  • Proficient in both written and spoken English
  • Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

  • Associate's degree or higher in hospitality or related field
  • Experience with Opera or similar system
  • Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist


  • Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $0 per hour At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...


  • Minneapolis, Minnesota, United States teamworkonline Full time

    POSITION: Director of Guest ServicesDEPARTMENT: Guest ServicesREPORTS TO: Assistant General ManagerFLSA STATUS: Salaried/ExemptJob Summary: The Director of Guest Services is responsible for leading and managing all aspects of guest services for Target Center to ensure exceptional customer experiences and satisfaction. This role collaborates closely with HR...


  • Minneapolis, Minnesota, United States Hilton Garden Inn Minneapolis Downtown Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesAbout this job... The Operations Supervisor will oversee the operations of the hotel, ensuring...


  • Minneapolis, Minnesota, United States Aparium Hotel Group Full time

    FOOD + BEVERAGE SUPERVISORReports to Director of Outlets: position is non-exemptWHO WE AREHotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the...

  • Aquatics Supervisor

    1 week ago


    Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $23.50 per hour TheAquatics Supervisoris responsible for strengthening our lifeguard team through the delivery of superior service and safety. This person will be expected to enhance the waterpark experience for both Guests and Team Members through their personal drive, safety oriented behaviors, and commitment to creating a positive...


  • Minneapolis, Minnesota, United States Minneapolis Marriott City Center Full time

    Additional Information Part Time, flex scheduleJob Number Job Category Rooms & Guest Services OperationsLocation Minneapolis Marriott City Center, 30 South Seventh Street, Minneapolis, Minnesota, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a...


  • Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $21.50 per hour At Great Wolf, theRestaurant Supervisoris critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient...


  • Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $0 per hour At Great Wolf, theRestaurant Supervisoris critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.Essential...


  • Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    Why M Physicians? Regardless of role, we recognize that every member of our team is vital The Service Line Supervisor, RN is responsible for managing the operations of designated clinical staff. Provides work flow direction and management that is consistent with achieving department and organizational objectives. Other duties include achieving coordination,...


  • Minneapolis, Minnesota, United States Radisson Hotel Group Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...


  • Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $19.75 per hourAt Great Wolf, theRetail and Attractions Supervisorbrings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their experience...

  • Laundry Supervisor

    1 week ago


    Minneapolis, Minnesota, United States InterContinental Minneapolis-St. Paul Airport Full time

    Daytime Hours Must be bilingual in English and Spanish. Must be available on weekends 7-4 Prior Laundry/Housekeeping experienceYou don't have to be a traveler to understand exactly how it feels to fall into a clean bed after a long day. You appreciate the importance of clean sheets and fresh towels and take pride in your work. You also understand the...

  • Room Service Server

    1 week ago


    Minneapolis, Minnesota, United States JW Marriott Minneapolis Mall of America Full time

    Job Number Job Category Food and Beverage & CulinaryLocation JW Marriott Minneapolis Mall of America, 2141 Lindau Lane, Bloomington, Minnesota, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryServe food courses and alcoholic beverages to guests. Set tables according to type of event and...


  • Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $0 per hour At Great Wolf, theFood Outlet Supervisorbrings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize...


  • Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $21.50 per hour At Great Wolf, theFood Outlet Supervisorbrings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize...


  • Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    WhyUMPhysicians?While supervising 20 to 25 team members for multiple clinics, the Clinic Coordinator Supervisor ensures that patients, their families and guests, have an unparalleled, excellent experience at the CSC. They will oversee a team of clinic appointment coordinators who serve as the face of the clinic(s) for patients and their families at time of...


  • Minneapolis, Minnesota, United States Sage Hospitality Group Full time

    Why us?AC Hotels encompass Spanish roots, European soul and a global mindset. A timelessly modern hotel at an unusually smart value lifestyle brand. The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin across 4th Street from the Minneapolis Public Library. This 9-story, 245-key hotel will contain the...


  • Minneapolis, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...


  • Minneapolis, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...


  • Minneapolis, Minnesota, United States Stericycle Inc Full time

    Starting Salary $52,800 Daylight Shift, NO WEEKENDS and Great Benefits:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in...