Guest Services Supervisor

1 month ago

Minneapolis, United States Great Wolf Lodge Full time
Job Description

Pay: $20.25 per hour


At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.


Essential Duties & Responsibilities

  • Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
  • Ensures daily success of check-in standards and operational efficiencies
  • Provides coaching, encouragement, and recognition to pack members regularly
  • Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
  • Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
  • Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
  • Understands and participates in scheduling of staff, execution of labor management and forecasting
  • Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
  • Monitors performance of agents, providing real time feedback and coaching
  • Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
  • Participates in recruitment and selection of talent for the guest service team
  • Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
  • Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
  • Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
  • May also assist in supervising bell, valet and night audit and other roles as needed


Basic Qualifications & Skills

  • High School diploma or GED
  • Minimum of 1 year prior experience Rooms Division/Front Desk
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
  • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
  • Proficient in both written and spoken English
  • Ability to work flexible schedule including nights, weekends, holidays as needed


Desired Qualifications & Traits

  • Associate's degree or higher in hospitality or related field
  • Experience with Opera or similar system
  • Previous hotel experience, preferably in a large family resort or hotel


Physical Requirements

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist

  • Guest Services Supervisor

    1 month ago

    Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $20.25 per hour At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and...

  • Guest Services Supervisor

    2 weeks ago

    Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $0 per hour At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...

  • Guest Services Supervisor

    2 weeks ago

    Minneapolis, United States Great Wolf Lodge Full time

    Job Description Pay: $0 per hour At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...

  • Guest Services Supervisor

    1 week ago

    Minneapolis, Minnesota, United States Great Wolf Lodge Full time

    Job DescriptionPay: $0 per hour At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...

  • Guest Services Supervisor

    1 week ago

    Minneapolis, United States Great Wolf Lodge Full time

    Job Description Pay: $0 per hour At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...

  • Supervisor at Front Desk

    4 weeks ago

    Minneapolis, United States OCI Hospitality Full time

    Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property...

  • Supervisor at Front Desk

    4 weeks ago

    Minneapolis, United States OCI Hospitality Full time

    Job DescriptionJob DescriptionJoin our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG,...

  • Supervisor at Front Desk

    1 week ago

    Minneapolis, United States OCI Hospitality Full time

    Job DescriptionJob DescriptionJoin our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG,...

  • Director Guest Services

    2 days ago

    Minneapolis, United States Fairview Health Services Full time

    **Director Guest Services** CAROUSEL_PARAGRAPH * Minneapolis, Minnesota * Non-Clinical Professional * 88718 ** Share Job** ** Job Description** **Overview** The Director, Guest Services is responsible for overseeing operations for customer facing, first impression areas within the system. This position will have direct responsibility for Patient Escort...

  • Guest Service in Training

    3 weeks ago

    Minneapolis, United States Juut Midwest, Inc. Full time

    POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant Manager At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate...

  • Guest Service Specialist

    3 weeks ago

    Minneapolis, United States Juut Midwest, Inc. Full time

    POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant Manager At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate...

  • Guest Service in Training

    6 days ago

    Minneapolis, Minnesota, United States Juut Midwest, Inc. Full time

    POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant ManagerAt Juut Salonspa we believe in the power of Daymaking As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate...

  • Guest Service in Training

    1 week ago

    Minneapolis, United States Juut Midwest, Inc. Full time

    POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant ManagerAt Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate...

  • Guest Service in Training

    7 days ago

    Minneapolis, United States Juut Midwest, Inc. Full time

    POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant ManagerAt Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate...

  • Guest Service Manager

    4 weeks ago

    Minneapolis, United States Gecko Hospitality Full time $65,000 - $70,000

    Guest Service Manager Hotel  Our Company is an industry leader looking for an enthusiastic Guest Service Manager to join our team. Apply today for our location in Bloomington, MN. Our legacy in the hospitality industry continually motivates us to offer a cozy and engaging experience for our guests. Our hotel, ideally situated and brimming with considerate...

  • Guest Service Manager

    1 week ago

    Minneapolis, United States Gecko Hospitality Full time $65,000 - $70,000

    Guest Service Manager Hotel  Our Company is an industry leader looking for an enthusiastic Guest Service Manager to join our team. Apply today for our location in Bloomington, MN. Our legacy in the hospitality industry continually motivates us to offer a cozy and engaging experience for our guests. Our hotel, ideally situated and brimming with considerate...

  • Director of Guest Services

    2 weeks ago

    Minneapolis, Minnesota, United States teamworkonline Full time

    POSITION: Director of Guest ServicesDEPARTMENT: Guest ServicesREPORTS TO: Assistant General ManagerFLSA STATUS: Salaried/ExemptJob Summary: The Director of Guest Services is responsible for leading and managing all aspects of guest services for Target Center to ensure exceptional customer experiences and satisfaction. This role collaborates closely with HR...

  • Director of Guest Services

    1 week ago

    Minneapolis, Minnesota, United States teamworkonline Full time

    POSITION: Director of Guest ServicesDEPARTMENT: Guest ServicesREPORTS TO: Assistant General ManagerFLSA STATUS: Salaried/ExemptJob Summary: The Director of Guest Services is responsible for leading and managing all aspects of guest services for Target Center to ensure exceptional customer experiences and satisfaction. This role collaborates closely with HR...

  • Director of Guest Services

    2 weeks ago

    Minneapolis, United States teamworkonline Full time

    POSITION:                 Director of Guest ServicesDEPARTMENT:         Guest ServicesREPORTS TO:           Assistant General ManagerFLSA STATUS:         Salaried/ExemptJob Summary: The Director of Guest Services is responsible for leading and managing all aspects of guest services...

  • Director of Guest Services

    1 week ago

    Minneapolis, United States teamworkonline Full time

    POSITION:                 Director of Guest ServicesDEPARTMENT:         Guest ServicesREPORTS TO:           Assistant General ManagerFLSA STATUS:         Salaried/ExemptJob Summary: The Director of Guest Services is responsible for leading and managing all aspects of guest services...