Patient Service Representative

2 weeks ago

Minneapolis, United States Pride Health Full time
Job DescriptionJob Description

Patient Service Representative

Pride Health is seeking Patient Service Representative for one of the large health systems based out of (Minneapolis, MN USA  55454).

Job Title: Patient Service Representative

Location: Minneapolis, MN USA  55454

Duration: 4+ months (Possible extension Or Temp to perm)

Pay Rate- $22.00/hr. to $24.00/hr. on w2. (Based on Experience)

Shift: M- F 1st Shift

Duties:

  • Represents clinic and provides high level of customer service to patients, guests and staff.
  • Displays welcoming and friendly appearance to all visitors.
  • Greets visitors and guests to clinic, always making eye contact.
  • Listens first to deal with patient concerns.
  • Assists in covering tasks in all nonclinical areas.
  • Listens first to deal with patient concerns.
  • Responds, answers or directs patient questions and concerns to meet patient needs.
  • Check in patients for clinic services according to scripts and clinic process.
  • Completes registration process, prints labels and prepares new patient medical chart as requested.
  • Demonstrates ability to resolve front desk issues such as patient complaints, tracking missing forms.
  • Resolves patient problems, provides remediation (e.g., paid parking, gift cards) and makes exceptions to procedures to improve patient satisfaction.
  • Provides backup coverage for other departments as needed.

Patient Reception

  • Notifies patient of change in appointment scheduling.
  • Receives patient into clinic and notifies patient care.
  • Verifies patient demographic and insurance information.
  • Verifies and updates forms requiring patient signature.
  • Collects copays, prepares patient receipt and A/R deposit entry. Maintains and sends daily log to Business Office.
  • Arranges for patient accommodations such as interpreter or financial counseling support.
  • Monitors waiting area and notifies patient of appointment delays and rescheduling options.
  • Recognizes variations and takes action to prevent undesirable appointment management outcomes.

Appointment Management

  • Identifies patient needs and available appointment openings.
  • Accurately coordinates and schedules future appointments and/or procedures using the practice management system.
  • Verifies insurance utilizing online systems.
  • Coordinates the scheduling and canceling of patient appointments.
  • Assists patient in clinic checkout processes.
  • Coordinates complex, multifaceted visits with specialists, diagnosticians, and other ancillary services.

Health Information Management

  • Requests/obtains patient reports for patient visit.
  • Requests/obtains/sends medical records and diagnostic test results for patient visit to scheduled provider office.
  • Completes chart prep and scans medical information.
  • May transcribe/abstract information into EMR as defined by clinic practice.
  • Communicates patient information to business office as needed.

Required Education:

Successful completion of Patient Rep training program and OJT within 5 weeks of hire

 

“Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto home insurance, pet insurance, and employee discounts with preferred vendors. “

Company DescriptionPride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices.

Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing.

Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients.Company DescriptionPride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices.\r
\r
Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing.\r
\r
Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients.

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