Technical Service Representative

3 weeks ago

Minneapolis, United States NuAire, Inc Full time
Job DescriptionJob Description

NuAire is a dynamic and innovative company that provides world-class laboratory equipment to support cutting edge technology in research and healthcare industries. NuAire is a family focused company - a company that is about people, our employees, and our customers.

We are looking for a Technical Service Representative to join our team and provide exceptional customer service. You can enjoy the satisfaction of using your mechanical / electrical skills to help analyze and troubleshoot the service requirements of our customers while working in a positive and encouraging office environment. At NuAire, your career makes a difference, and you will be part of a company that focuses on technology that helps improve lives.

Responsibilities:

  • Teach - Explain installation, diagnostic and repair issues to our customers in a way that is easy to understand, over the phone or via email.
  • Investigate and Solve - Discuss, resolve, and coordinate customer service activities with personnel from various departments within the company.
  • Customer Relations – Build relationships with our customers and handle solutions with our customers in a professional and friendly manner.
  • Dynamic and Fast-paced – Demonstrate superior customer care by quickly responding to customer concerns/challenges.
  • Build Partnerships – Work with an extended group of trained field service technicians professionals to coordinate equipment repair.
  • Follow Through - Document and maintain warranty / repair records and ensure customer needs and expectations are met.
  • This is a desk position with the opportunity to travel infrequently.

Qualifications:

  • High School diploma or equivalent.
  • Two to four degree (electrical / mechanical) or 3 years electrical service department experience preferred.
  • Mechanical aptitude.
  • Ability to work on multiple projects.
  • Technical or Customer service experience troubleshooting various levels of mechanical or electrical challenges.

Knowledge/Skills:

  • Ability to speak clearly and accurately using proper phone etiquette.
  • Ability to logically solve problems (mechanical / electrical).
  • Basic knowledge of electrical wiring.
  • Ability to read mechanical and/or electrical schematics.
  • Basic knowledge of mechanical systems.
  • Exercises discretion and independent judgment.
  • Proficient in MS Office products.

Full time position: Monday – Friday, 8:00 a.m. - 4:30 p.m.

To attract TOP talent, we are adding a $2,000 Hiring Bonus **

** Hiring bonus paid out in installments during the first year of employment. Terms and conditions apply.

NuAire, Inc. offers the following comprehensive and competitive benefit programs:

  • A Competitive Wage
  • Full Benefits Package (Medical, Dental, Vision, Disability, Life)
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401(k) Plan with Company Match
  • Paid Time Off / Holiday Pay
  • And more

#ZR

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