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Branch Operations Support Staff

3 months ago

Beaverton, United States State of Oregon Full time
Job Description:

We are proud to be an Equal Opportunity Employer and are actively working to build an equitable agency free of racism, discrimination and bias. We believe that teams where everyone can show up as their authentic selves are foundational to a vibrant workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Opportunity awaits WE WANT YOU TO JOIN OUR District 16 Beaverton TEAM

Would you like the opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we’d love to hear from you We are seeking an Operations Support staff member to join our team

Oregon Department of Human Services ()

  • We support Oregonians on their journey to well-being and independence by offering a range of opportunities that protect, empower, respect choice and preserve dignity.
  • is foundational to our role as a human service agency and we are committed to integrating equity into all that we do.
  • We embrace a transformative that prioritizes safety, value, support, strength, and engagement.
  • We empower employees to join our that foster vibrant communities and promote shared learning.

Bilingual requirement (English/Arabic)  

This position is bilingual and requires duties to be carried out in both English and Arabic. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. 

About the program

The Self Sufficiency Programs Mission is: To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help administer program benefits such as food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.

Your duties at a glance

As a Human Branch Operations Support Staff (HSS1), you will:

  • Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
  • Explain agency notices, case, and benefit issuance information as requested by Oregonians.
  • Provide referrals and information for additional services and community resources.
  • Write clear and concise case notes to summarize information gathered from applicant(s) and collateral sources.
  • Other duties as assigned.
  • Work within a team that collaboratively rotates tasks to support the business needs of the office.

Minimum qualifications

  • Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
  • College-level courses may be substituted for the experience on a year-for-year basis.

A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.

Essential attributes

We are looking for candidates with:

  • Customer focus: Experience providing customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion.
  • Results oriented: Demonstrated ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results.
  • Communication: Experience communicating decisions, rules, regulations, policies, and procedures to a diverse group of people in a fast-paced environment with customers either entering the physical office, virtually through the online application portal or by telephone communication.
  • Commitment to team: Demonstrated ability to develop relationships that establish trust, approachability and flexibility and thrive in a team environment where inclusivity and respect of others’ ideas and contributions are welcomed.
  • Computer skills: Adept in usage and functionality of computers, web browsers, and Microsoft programs.
  • A commitment to inclusivity, equity and embracing all people. 

Bilingual in English and Arabic (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position).  

Attention all candidates Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the process. During the , the information provided on your application will determine your starting salary - please include detailed work and education history.

Working conditions

  • The work schedule is Monday – Friday, 8am-5pm at SSP Delivery | D16 | SFO | Beaverton - NE Greenbrier Pkwy | Unit B  - DHS
  • Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
  • Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
  • Will require sitting at a computer or telephone for prolonged periods of the workday.
  • Experience high volume of computer work, using various computer programs in a fast-paced environment.
  • Priorities and procedures may change daily and require the ability to be flexible in application of procedures. 
  • A valid driver’s license and acceptable driving record are required for this position.

Background checks and requirements

  • Finalists for this position will be subject to a computerized criminal history and abuse check.  Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

  • Career growth and continuous learning opportunities
  • Competitive – medical, dental, vision and more
  • programs
  • Paid vacation and sick leave
  • 11 paid and additional special leave
  • Annual merit increases (salary step increases)
  • Cost of Living Adjustments
  • Possible eligibility for the